On-the-Road Buildings Assessor KZN

Sanlam; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading direct financial services company is seeking an On-the-Road Buildings Assessor in KwaZulu-Natal. This role involves conducting on-site assessments of property damage for insurance claims, evaluating the extent of damage, and producing accurate reports for claim settlements. The ideal candidate will have 2+ years of experience in property insurance claims or construction assessment and will excel in client interactions during site visits. This position promises growth opportunities within a supportive work environment.

Qualifications

• 2+ years of experience in property insurance claims or construction/building assessment.
• In-depth knowledge of building materials, construction principles, and structural evaluation.
• Prior field experience conducting property damage inspections is desirable.

Responsibilities

• Conduct on-site assessments of property damage for insurance claims.
• Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
• Produce accurate reports and recommendations on claim settlements.

Skills

Technical Acumen

Attention to Detail

Communication Skills

Problem Solving

Customer Focus

Time & Route Management

Team Collaboration

Education

Grade 12/Standard 10/NQF 4

Relevant qualifications in building surveying or insurance-related fields

Job description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.

We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.

Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The On-the-Road Buildings Assessor role is based in Kwa-Zulu Natal and is responsible for conducting on-site assessments of property damage for insurance claims. This role involves visiting affected properties, evaluating the extent of structural damage, verifying policy coverage, estimating repair costs, and recommending settlements.

The assessor plays a critical role in delivering fair, accurate, and efficient claim outcomes while upholding excellent customer service standards and ensuring compliance with regulatory and internal processes.

What will make you successful in this role?

On-Site Claims Assessment and Reporting

• Attend scheduled site visits to inspect and assess property damage in residential or commercial buildings.
• Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
• Take detailed notes, photographs, and measurements as part of the field report.
• Engage with policyholders, builders, or contractors to clarify details and verify estimates.
• Produce accurate reports and make recommendations on claim settlements in line with policy cover.

Customer Service

• Interact with clients during site visits in a professional and empathetic manner.
• Clearly explain assessment outcomes, next steps, and answer any queries.
• Ensure policyholders feel supported and informed throughout the claims process.

Compliance & Documentation

• Ensure all assessments comply with regulatory requirements, health and safety standards, and company procedures.
• Submit comprehensive field reports, photos, and supporting documentation in a timely manner via the claims system.

Collaboration

• Work closely with internal assessors, claims handlers, and technical teams.
• Escalate complex or high-value claims for peer review or senior input.
• Provide expert guidance or second opinions to the wider claims team where required.

Deliverables

• Conduct on-site assessments within SLA and travel guidelines.
• Ensure accuracy, fairness, and policy-aligned decision-making in all claim outcomes.Maintain high levels of client satisfaction.
• Contribute to cost-effective claims resolution and reduction of claims leakage.
• Uphold a professional company image during all field visits.

Competencies

• Technical Acumen: Strong understanding of construction, building regulations, and insurance assessment.
• Attention to Detail: Accurate site inspections, damage documentation, and cost validation.
• Communication Skills: Clear, empathetic, and professional interactions with clients and contractors
• Problem Solving: Ability to identify issues on-site and recommend practical, policy-compliant resolutions.
• Customer Focus: Committed to supporting clients through property-related loss events.
• Time & Route Management: Ability to efficiently plan and manage daily travel and assessment schedules.
• Team Collaboration: Cooperative approach with claims colleagues and external stakeholders

Minimum Experience Required

• Grade 12/Standard 10/NQF 4
• Relevant qualifications in building surveying, construction management, or insurance-related fields (e.g., CII, CIOB, RICS certifications).

Minimum Experience

• 2+ years of experience in property insurance claims or construction/building assessment
• In-depth knowledge of building materials, construction principles, and structural evaluation
• Prior field experience conducting property damage inspections is highly desirable.
• Experience in using mobile technology or assessment software on-site.
• Customer service experience in the insurance industry is an advantage.

Knowledge and Skills

Assessing and processing of claims

Manage settlement of claims

Reporting and Administration

Basic Client engagements and consultations

Personal Attributes

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Action orientated - Contributing independently

Optimises work processes - Contributing independently

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 18 August 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.