On-Shift Resort Operations Leader - Guest Experience

Zeebra Junction Specialist Recruitment; Port Alfred; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A high-end luxury resort located in Port Alfred, South Africa, is seeking a Hospitality Duty Manager to lead daily operations. The role requires over 5 years of experience in hotel management with strong leadership across Front Office, Housekeeping, and Rooms Division. Candidates should have excellent guest service skills, problem-solving abilities, and familiarity with hospitality systems. Offers a compelling salary range of R12,000 to R15,000 per month along with live-in accommodation and additional benefits during the interview stage.

Benefits

Live-in accommodation

Additional benefits discussed at interview stage

Qualifications

• 5+ years experience in hotel or resort operations.
• Proven leadership experience within Front Office, Housekeeping, and Rooms Division.
• Exposure to Food & Beverage operations in a supervisory or management capacity.

Responsibilities

• Oversee daily resort operations as the senior manager on duty.
• Lead the Front Office, Housekeeping, and Rooms Division teams.
• Ensure rooms readiness, cleanliness, and guest comfort.

Skills

Guest service orientation

Leadership capabilities

Excellent communication skills

Problem-solving skills

Education

Qualification in Hospitality Management

Tools

Hotel PMS systems

Operational reporting tools

Job description

A high-end luxury resort located in Port Alfred, South Africa, is seeking a Hospitality Duty Manager to lead daily operations. The role requires over 5 years of experience in hotel management with strong leadership across Front Office, Housekeeping, and Rooms Division. Candidates should have excellent guest service skills, problem-solving abilities, and familiarity with hospitality systems. Offers a compelling salary range of R12,000 to R15,000 per month along with live-in accommodation and additional benefits during the interview stage.