On-Demand Web Development Account Manager

Galactic Fed | Digital Marketing Agency; Remote; ZAR 300 000 - 400 000; Part time

Job summary

A digital marketing agency is seeking an On-demand Web Development Account Manager to coordinate projects, communicate with clients, and oversee web development tasks. The ideal candidate must have strong web development knowledge, excellent communication skills, and prior experience in project management. This fully remote position requires availability to work overlapping hours with Eastern Standard Time, providing a dynamic and supportive work environment with opportunities for growth and development.

Benefits

Unlimited PTO

Training opportunities

Career growth opportunities

Qualifications

• Strong familiarity with web development tools and processes.
• Proven account/project management experience.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Coordinate with sales team on project scope and pricing.
• Serve as primary client contact, ensuring clear communication.
• Oversee web development projects from sales to delivery.

Skills

Web development terminology

Technical explanation to non-technical stakeholders

Organizational skills

Client communication

Tools

WordPress

Webflow

Unbounce

Shopify

Job description

Overview

Job Title: On-demand Web Development Account Manager. Job Type: On-demand work engagement. Location: Fully Remote. Work Schedule: Working hours must overlap with EST business hours (9am - 5pm EST) for at least five hours each day. Client-facing expectations require availability 9am - 5pm EST (New York Time).

Responsibilities

• Internal Coordination: Collaborate with the sales team to define project scope, capabilities, and pricing strategies.
• Keep all relevant business units (operations, finance, etc.) informed of project updates and requirements.
• Work closely with the finance team to ensure accurate billing and pricing for projects.
• Maintain project timelines and keep the execution team aligned and on track.
• External Client Coordination: Serve as the primary point of contact for clients, ensuring all communications via phone, Slack, and email are clear, timely, and professional.
• Build and maintain positive relationships with clients, delivering a delightful experience at every touchpoint.
• Set, communicate, and enforce project deadlines effectively.
• Project Management: Oversee web development projects, ensuring they progress smoothly from initial sales discussions to final delivery.
• Manage stakeholder expectations and resolve any challenges that arise during the project lifecycle.
• Vendor and Headcount Advisory: Provide recommendations on manpower needs and vendor engagements to support project execution, considering cost-effective and business-centered solutions and strategies.
• Coordinate with external partners, including white-label vendors, to ensure quality and alignment with project goals.

Qualifications and Experience

• Strong familiarity with web development terminology, tools, and processes.
• Proven ability to explain technical concepts to non-technical stakeholders.
• Experience collaborating with technical teams to understand project requirements and address queries.
• Previous experience in Account Management, Project Management, or a related role.
• Exceptional organizational skills with the ability to manage multiple projects and deadlines.
• Worked with a digital marketing agency or an IT outsourcing company.

Technical Expertise (Required Tech Stack)

• WordPress
• Webflow
• Unbounce
• Shopify

Other Tech Stack (Nice-to-Have)

• Experience with Figma and conversion rate optimization (CRO).

Soft Skills

• Strong verbal and written communication skills.
• Highly organized with a proactive approach to problem-solving.
• Comfortable handling client communications with professionalism and enthusiasm.
• Deadline-oriented and able to set realistic timelines for stakeholders.

About Galactic Fed

Every decision we make for our clients is backed by data, research, and industry best practices. We read every Google algorithm update, track every paid social trend, and follow every marketing gossip tweet so they don't have to. We\'ve helped companies of all sizes achieve enormous revenue and success, from Fortune 50 brands to early-stage startups. Growth marketing may not be rocket science, but we still get pretty excited every time a new campaign lifts off. This is what defines our lovably weird team.

What Galactic Fed Offers

• An exciting work environment – equal parts laid-back startup and motivated meritocracy.
• An executive team with startup scaling experience aiming to grow Galactic Fed into a dominant player in the digital marketing agency space.
• Training opportunities, including weekly education, book clubs, online courses, training/summits, and access to skilled marketers.
• Career growth opportunities into technical and leadership roles.
• Unlimited PTO.

Notice on Reference Checks

At Galactic Fed, we reserve the right to contact managers, direct reports, and colleagues at your previous places of employment for references, regardless of whether you share those people with us. We will never contact anyone at your current employer without your permission, only past employers. If you have questions or concerns about this, please let us know in advance.

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