Omni-Channel Customer Advisor

FirstRand; Durban; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading financial institution in Durban is seeking individuals to enhance customer experiences by providing tailored product solutions. Responsibilities include effective communication to understand customer needs, adherence to compliance standards, and maximizing customer interactions. Candidates should embody ethical conduct and adaptability. Opportunities for career development are available, ensuring a supportive environment for all applicants, including persons with disabilities.

Qualifications

• Strong communication skills to engage effectively with customers.
• Ability to identify and meet customer needs with suitable product solutions.
• Understanding of compliance and ethical standards.

Responsibilities

• Provide helpful solutions based on customer needs.
• Adhere to TCF principles in customer interactions.
• Ensure effective cross-selling of relevant products.

Skills

Customer communication

Problem-solving

Ethical conduct

Adaptability

Job description

A leading financial institution in Durban is seeking individuals to enhance customer experiences by providing tailored product solutions. Responsibilities include effective communication to understand customer needs, adherence to compliance standards, and maximizing customer interactions. Candidates should embody ethical conduct and adaptability. Opportunities for career development are available, ensuring a supportive environment for all applicants, including persons with disabilities.