OMF Manager: Collections Strategy

Old Mutual; Wes-Kaap; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A financial services provider in South Africa is seeking a Manager: Collections Strategy. This role involves overseeing the development of collections strategy, improving performance metrics, and collaborating with data teams to optimize processes. The ideal candidate will have over 5 years of experience in a similar role and hold an Honours Degree. Strong analytical skills and familiarity with tools like SQL and Python are essential. Competitive salary and comprehensive benefits offered.

Qualifications

• 5+ years of experience in a similar role.
• Experience in the Banking/Financial Services Industry is advantageous.
• Strong analytical and reporting skills using relevant tools.

Responsibilities

• Lead the development of the collections function and optimize its strategies.
• Analyze key risk factors and develop proposed solutions.
• Build and review targets for collections tracking.

Skills

Action Planning

Analytics Software

Budget Management

Business Intelligence (BI) Analysis

Computer Literacy

Data Analysis

Data Compilation

Data Controls

Data Interpretations

Data Modeling

Evaluating Information

Numerical Aptitude

Report Review

Solution Analysis

Statistical Analysis Techniques

Education

Honours Degree in BCom, Math, Stats, Finance, or Economics

Tools

SQL

R

Python

AWS

Advanced Excel

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Job Description Summary

Old Mutual Finance is currently seeking to hire a Manager: Collections Strategy. The successful incumbent will report to the Head of Collections and ECM Strategy and be responsible to oversee the development of collection strategy and takes full accountability to ensure a consistent increase in the overall collections book, limit management, strategic campaign planning and optimisation of new and existing models, data sets and stakeholder relationships both internal and external.

Responsibilities/Duties

• Lead the strategic development of Old Mutual Finance collections function and think strategically about how to improve, optimise, and expand it to meet the goals and objectives of the business.
• Designs, constructs and documents appropriate models and strategies across the collections life cycle including implementation and monitoring.
• Analyse portfolio-level information to identify and monitor key risk factors, and root-cause, and develop proposed solutions. Code optimisation and reporting automation
• Target forecasting and collections scorecards - build and review monthly targets as well as tracking and analysis thereof. Collaborate with BI data team to ensure that dashboards are properly rolled out in Active Collections and that data and reporting is relevant and fit for purpose.
• Contribute positively toward effective monthly collections percentage by providing up to date analysis and reporting as well as providing strategic guidance to ensure consistent increase in the overall collections book
• Recommend and implement appropriate champion / challenger strategies to continually “test and learn” to improve portfolio profitability.
• Assist operations to achieve better collections and recoveries results by integrating models and data-driven approaches into operational processes.
• Ensure efficiency of resources by providing strategic campaign plan to optimise effective use of all existing tools.
• Identify improvements to operational systems, processes, and policies in support of business strategy
• Communicate complex technical information to non-technical people in a comprehensible form
• Applying industry knowledge to interpret data and improve performance
• Key results: improve collections rate, reduce forward roll rate, improve yield %, reduce cost to collect, improve net lending margin, reduce non-performing loan ratio, improve credit loss ratio

Minimum Requirements

• Honours Degree or Equivalent: BCom including Maths, Stats or Finance, Economics major with Econometric, Actuarial Science, BSc Engineering (these are preferred)
• Work Experience: 5+ Years in a similar role
• Analytical and reporting tools experience required: SQL, R, Python, AWS, Advanced Excel
• Banking/Financial Services Industry Experience (advantageous)

Oversees the development of quantitative financial risk models for the product structuring and management.

Responsibilities

Data Collection and Analysis

Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

Data Exploration

Perform complex statistical analysis and utilize mining, modeling, and testing techniques to enable data analysis.

Advanced and Predictive Analytics

Employ machine learning techniques and build predictive, descriptive, and behavioral models to help achieve various business performance indicators and to help identify business opportunities, linking insights to actionable recommendations.

Risk Scenario Modeling

Analyze, assess, and quantify the risks associated with products, individual applications, business activities, and the market to determine whether any risk is within the agreed risk appetite. Undertake tactical risk modeling.

Insights and Reporting

Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

Information and Business Advice

Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.

Business Performance Metrics

Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.

Operational Compliance

Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Personal Capability Building

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Skills

Action Planning, Analytics Software, Budget Management, Business Intelligence (BI) Analysis, Computer Literacy, Data Analysis, Data Compilation, Data Controls, Data Interpretations, Data Modeling, Evaluating Information, Numerical Aptitude, Report Review, Solution Analysis, Statistical Analysis Techniques

Competencies

Business Insight Cultivates Innovation Manages Complexity Optimizes Work Processes Situational Adaptability Strategic Mindset

Education

Honours Degree (Hons) (Required)

Closing Date

07 November 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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