OEM - Automotive Technical Support Administrator

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 380,000 - 480,000; Full time

Job summary

A leading vehicle brand manufacturer in Johannesburg is seeking a Technical Support Administrator to provide expert assistance to their dealer network. Responsibilities include diagnosing vehicle faults, performing warranty repairs, and compiling technical reports. Candidates must have completed a full apprenticeship and hold a relevant trade test. This role offers a competitive salary range of 380K-480K based on experience, alongside benefits like Provident Fund and Medical Aid.

Benefits

Provident Fund

Medical Aid

Qualifications

• Strong analytical, process-improvement, and report-writing skills.
• Excellent communication, frustration tolerance, and flexibility.
• Ability to compile and analyze operational processes and reports.

Responsibilities

• Diagnose and evaluate faults for OEM and dealer vehicles.
• Perform warranty repairs for dealers when required.
• Compile reports on technical queries from dealers and customers.

Skills

Analytical skills

Process improvement

Report writing

Communication

Education

Completed a full apprenticeship and recognized Red Seal Trade test

Relevant technological courses

Tools

FTIR / TAR systems

SDT2 functionality

PC Literacy

Job description

SUMMARY :

OEM – Aftersales Technical Support Administrator - Gauteng, Northern Suburbs

Drive Your Career Forward with an exciting opportunity as a Technical Support Administrator at a leading OEM!

Our client, a renowned vehicle brand manufacturer, is seeking a proactive Technical Support Administrator to join their team. If you're passionate about providing exceptional technical support and thrive in a dynamic environment, this is the role for you.

As the Technical Support Administrator, you will be responsible for offering expert technical assistance to the dealer network and their aftersales service, performing in-depth problem analysis, compiling detailed failure reports, testing warranty-claimed items, and ensuring the effective and timely execution of the TAR process. Your expertise will play a vital role in enhancing dealer operations and ensuring the smooth flow of aftersales support.

Remuneration

380K-480K negotiable based on experience – Benefits include Provident Fund & Medical Aid

Position Details and Duties include :

1. Diagnose and evaluate faults for OEM and dealer vehicles as needed.
2. Perform warranty repairs for dealers when required.
3. Maintain accurate and up-to-date administrative records.
4. Prepare technical reports and assist panel shops with OEM vehicle repairs.
5. Support dealers with on-site repairs to meet deadlines.
6. Organize and prepare training sessions for the center.
7. Attend local and international training seminars to meet OEM standards.
8. Compile reports on technical queries from dealers and customers.
9. Provide technical advice and assistance to OEM customer service.
10. Analyze failure trends and implement processes to address issues and improve technician skills.
11. Upskill technicians through on-the-job training during diagnosis assistance.
12. Ensure service materials are updated and available in DCS.
13. Coordinate with OEM departments to ensure service materials for new vehicle launches are available.
14. Assist with SSQS training and exams as needed.
15. Collaborate with district controllers for diagnosis support at dealers and OEM.
16. Ensure accurate, cost-effective repairs by diagnosing issues promptly.
17. Assist dealers off-site in the most cost-effective manner.
18. Monitor and maintain cleanliness and order at OEM and dealer service centers.
19. Apply 5S principles (Sorting, Simplifying, Sweeping, Standardizing, Sustaining).

Requirements :

• Completed a full apprenticeship and recognized Red Seal Trade test.
• Completed relevant technological courses.
• Knowledge of FTIR / TAR systems and SDT2 functionality.
• PC Literate.
• Strong analytical, process-improvement, and report-writing skills.
• Ability to compile and analyze operational processes and reports.
• Weekly progress reports to be submitted to the manager.
• Analytical thinking, practical orientation, and solid ethics.
• Excellent communication, frustration tolerance, flexibility, and initiative.
• Team player with the ability to work autonomously and self-reliantly.
• Resilience and cultural acceptance.
• Willingness to work overtime and travel at short notice.

If your current experience and skillsets match most of the job requirements, then :

Apply directly now – Send your CV to

Feel free to contact Hayley directly or send a WhatsApp message for more information.