Night-Shift Healthcare App Support Specialist

ISTA Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic BPO company in South Africa is seeking a Customer Service Representative to support U.S.-based nurses through an app-based platform. The role requires excellent communication skills and a strong customer-first mindset while working night shifts (11pm-7am SA time). Applicants must have at least one year of customer service experience, and familiarity with technology is essential. This position offers an opportunity to contribute to a high-quality service environment.

Qualifications

• At least 1 year of experience in a customer service or support role.
• Stable work history with consistent employment.
• Strong written English and typing speed.
• Comfortable working night shifts (11pm-7am SA time) and weekends.
• Confident with computer skills and learning new systems quickly.

Responsibilities

• Help nurses and care facilities use the app and answer any questions.
• Assist with account setup, shift bookings, and general support.
• Fix or report any problems users experience with the app.
• Respond to urgent issues like last-minute cancellations.
• Communicate clearly via chat, email, or phone.
• Keep records of all support conversations.
• Work with the team to improve the user experience.

Skills

Excellent communication skills (written and verbal)

Problem-solving ability

Tech-savvy

Empathy and patience

Attention to detail

Time management

Customer-first mindset

Team collaboration

Adaptability

Job description

A dynamic BPO company in South Africa is seeking a Customer Service Representative to support U.S.-based nurses through an app-based platform. The role requires excellent communication skills and a strong customer-first mindset while working night shifts (11pm-7am SA time). Applicants must have at least one year of customer service experience, and familiarity with technology is essential. This position offers an opportunity to contribute to a high-quality service environment.