Night-Shift Customer Support Specialist – Nurse App

ISTA Personnel Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO service provider based in South Africa is seeking a Customer Service Representative to support nurses using an app-based scheduling platform. The role involves assisting with account setup, shift bookings, and addressing user issues primarily during night shifts (11pm to 7am SA time). Ideal candidates should have at least one year of customer service experience, strong communication skills, and a tech-savvy mindset. A stable work history and the ability to work weekends are also essential.

Qualifications

• At least 1 year of experience in a customer service or support role.
• Stable work history with consistent employment.
• Strong written English and typing speed.
• Must be comfortable working night shifts (11pm–7am SA time) and weekends.
• Confident computer skills and ability to learn new systems quickly.

Responsibilities

• Help nurses and care facilities use the app and answer any questions they have.
• Assist with account setup, shift bookings, and general support.
• Fix or report any problems users experience with the app.
• Respond to urgent issues like last-minute cancellations.
• Communicate clearly via chat, email, or phone.
• Keep records of all support conversations.
• Work with the team to improve the user experience.

Skills

Excellent communication skills

Problem-solving ability

Tech-savvy

Empathy and patience

Attention to detail

Time management

Customer-first mindset

Team collaboration

Adaptability

Job description

A leading BPO service provider based in South Africa is seeking a Customer Service Representative to support nurses using an app-based scheduling platform. The role involves assisting with account setup, shift bookings, and addressing user issues primarily during night shifts (11pm to 7am SA time). Ideal candidates should have at least one year of customer service experience, strong communication skills, and a tech-savvy mindset. A stable work history and the ability to work weekends are also essential.