Network Support Engineer

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology support company located in Gqeberha is seeking an engineer for physical onsite assistance with network devices. The role involves providing support for troubleshooting and remediation tasks, visual verification of device statuses, and coordinating with a remote support team for effective operations. Candidates should have a basic understanding of network devices and be able to follow instructions accurately. This role requires physical access support for remote teams and performing basic configurations as needed.

Qualifications

• Engineer must have a basic understanding of network devices.
• Ability to identify network equipment types and ports.
• Capable of following remote instructions accurately.

Responsibilities

• Provide physical onsite assistance to troubleshoot and remediate issues.
• Assist with console connectivity to network devices.
• Perform visual verification and report on device status.
• Rack mounting/unmounting of network devices.
• Execute basic configuration actions as instructed.

Skills

Basic understanding of network devices

Follow remote instructions

Physical access support

Cable reseat and verification

Job description

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Engineer must have basic understanding of network devices sufficient to:

Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.

Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.

Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

Rack mounting/unmounting of network devices per site rules and safety practices.

Patch and dress cables to basic professional standard (as instructed).

Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

Connecting console and granting remote access session (screen share/terminal access where applicable).

Executing clearly provided command steps (copy/paste) when approved.

Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.