Key Responsibilities
- Deliver advanced technical support across routers, switches, firewalls, APN services, and wireless access points.
- Lead network troubleshooting, voice patching, and change management in line with ITIL and best practice frameworks.
- Collaborate with internal teams, vendors, and clients to translate business needs into effective technical solutions.
- Maintain and enhance technical documentation and operational procedures.
- Act as a senior escalation point, providing mentorship and leadership within the team.
- Ensure regulatory and security compliance (ICASA, POPIA, and related standards).
- Drive continuous improvement and stay ahead of emerging technologies within the telecoms and infrastructure landscape.
Skills & Experience
- 5 - 7 years relevant experience
- Advanced knowledge of routing and switching protocols (BGP, OSPF, MPLS, VLANs, STP).
- Strong background in network security (firewalls, VPNs, IDS / IPS, threat mitigation).
- Hands‑on experience with Cisco, Juniper, and Fortinet technologies.
- Proven ability to troubleshoot complex environments (IP, voice, cloud, SD‑WAN, hybrid).
- Excellent communication, documentation, and stakeholder engagement skills.
- Leadership mindset with mentoring experience and a passion for operational excellence.
- Bonus : Experience with APN, RADIUS, and automation scripting.
Qualifications (Advantageous)
- CCNP / CCIE , JNCIA / JNCIP , ITIL Foundation
- Certifications in Security (CISSP, Fortinet NSE) or Cloud Networking (Veeam, VMware)
What You’ll Deliver
- Reliable, high‑availability network and hosting environments
- SLA‑aligned incident resolution and service delivery
- Clear documentation and knowledge sharing within the team
- Continuous improvement of network performance and processes
If you’re a driven Infrastructure Engineer who thrives in a collaborative, fast‑paced environment and enjoys working on cutting‑edge enterprise networks, we’d love to hear from you.