Multi Media Manager at PnP

Pick n Pay; eMalahleni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in eMalahleni seeks a General Merchandise Department Manager to lead the Audio Vision and Large Appliances department. This role involves achieving sales targets, optimizing stock management, and ensuring excellent customer service through strong leadership. The ideal candidate will have 3-5 years of retail management experience and a proven track record in sales performance. Join a motivated team focused on creating exceptional in-store experiences.

Qualifications

• Minimum 3-5 years' experience in retail management, preferably in General Merchandise or Electronics.
• Proven track record in achieving sales and operational targets.
• Sound understanding of merchandising principles and stock management systems.

Responsibilities

• Drive sales and profitability within Audio Vision and Large Appliances.
• Lead the team to maintain optimal stock levels and minimize out-of-stock situations.
• Ensure consistent delivery of high-quality customer service.

Skills

Leadership and people management

Communication and interpersonal skills

Analytical mindset

Sales-driven approach

Education

Grade 12 (Matric)

Tertiary qualification in Retail Management or related field

Job description

Role Summary

To lead and manage the General Merchandise Department (Audio Vision and Large Appliances) to achieve sales, profitability, and operational excellence. The role focuses on driving sales performance, optimizing stock management, ensuring superior customer service, and leading a motivated sales team to deliver exceptional in-store experiences.

Requirements

• Grade 12 (Matric); tertiary qualification in Retail Management or related field advantageous.
• Minimum 3-5 years' experience in retail management, preferably in General Merchandise or Electronics.
• Proven track record in achieving sales and operational targets.
• Sound understanding of merchandising principles and stock management systems.
• Ability to work retail hours.

Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with attention to detail.
• Sales-driven and customer-focused approach.
• Ability to work under pressure and manage competing priorities.
• High level of initiative, energy, and commitment to achieving results.

Key Responsibilities

Sales & Financial Performance

• Drive sales and profitability within the Audio Vision and Large Appliances categories.
• Manage GMD operations to achieve or exceed budgets, turnover, and gross profit targets.
• Monitor sales and expense budgets, analysing variances and implementing corrective actions.
• Identify opportunities to increase sales and improve customer engagement.

Stock & Merchandise Management

• Lead the team to maintain optimal stock levels and minimize out-of-stock situations.
• Analyse stock reports and take timely action to ensure correct product availability and range.
• Oversee merchandising standards and ensure compliance with planograms and visual guidelines.
• Implement and monitor shrinkage control measures to minimize losses.

Customer Service Excellence

• Ensure consistent delivery of high-quality customer service by all team members.
• Respond to customer queries and concerns in a professional and solution-oriented manner.
• Promote a culture focused on customer satisfaction and positive shopping experiences.

People Leadership & Performance Management

• Lead, motivate, and coach the sales team to achieve departmental goals.
• Monitor individual and team performance, providing regular feedback and implementing corrective actions where necessary.
• Foster a high-performance culture characterized by teamwork, accountability, and urgency.

Promotions & Marketing

• Coordinate and execute promotional and marketing activities within the department.
• Ensure in-store promotions are correctly implemented and effectively communicated to customers.

Operations & Compliance

• Ensure compliance with company policies, standard operating procedures, and safety regulations.
• Uphold security and stock control measures to reduce shrinkage.
• Maintain accurate records and reporting related to sales, stock, and departmental performance.

Closing date: 13 January 2026