Motor Claims Consultant | Kloof

The Recruitment Council; Kloof; On-site; USD 1 000 - 3 000; Full time

Job summary

Join a respected financial services firm as a Motor Claims Consultant, where you'll play a pivotal role in ensuring client satisfaction during the claims process. This position demands strong communication and customer service skills, as you will be responsible for managing claims from registration to payment while maintaining the client's brand promise. With a focus on detail and problem-solving, you'll be an essential part of a dynamic team dedicated to excellence. If you're ready to take on a challenging yet rewarding role in a supportive environment, this opportunity is perfect for you.

Qualifications

• Grade 12 required; FAIS compliant or willing to learn.
• 1-3 years experience in motor claims processing.

Responsibilities

• Manage the full motor claims process and ensure client satisfaction.
• Handle claim negotiations and payments efficiently.

Skills

Strong communication skills

Customer service

Relationship building

Negotiation skills

Problem-solving ability

Attention to detail

Education

Grade 12

FAIS Compliance

Tools

MS Excel

MS Word

PowerPoint

Abuntex

Santam Broker Portal

Cardinal 360

Job description

Primary purpose of the position:

Join an esteemed Financial Services company, who’s on the hunt for a Motor Claims Consultant. You will need to ensure that the expectations of existing insurance clients are identified and met in the event of a claim, and to process claims swiftly and efficiently. To keep the client’s Brand Promise of meeting and exceeding client expectations.

Minimum qualification required for this position:

• Grade 12
• FAIS Compliant – If not candidate will have to attend a Learnership to obtain necessary credits whilst employed at the company.

Minimum experience required for this position:

• 1 – 3 years

Competencies required achieving the core KPAs:

Behavioural attributes:

• Strong communication skills
• Customer service & relationship building skills
• Interpersonal skills
• Task, time, and detail driven
• Rule orientated
• Negotiation skills
• Problem-solving ability
• Ability to plan, organize and manage workload independently
• Ability to support and back up a busy team
• Friendly and co-operative
• Enthusiastic
• Compassionate
• High level of attention to detail

Technical skills:

• Computer Literacy [MS Excel, MS Word, PowerPoint, Microsoft Office]
• System Knowledge (not required but will be advantageous)
• Abuntex / Audatex
• Santam Broker Portal
• Santam BPM
• Cardinal 360

Key Performance Areas:

• Motor Claims Administration – Managing the full Motor Claims Process including registration, pre-support, loading quotes on Abuntex, corresponding with insurers, assessors, repairers and service providers, following up on progress and quality of repairs, reviewing & discussing proposed settlements with clients, confirming repair authorisations and keeping the client well informed throughout the entire process.
• Claim Negotiation
• Claim Payments
• Client Management
• Objection and Complaints Handling
• Demonstrate Personal Competence