Microwave Transmission Support Engineer (High-Level | L2)

Beijing Foreign Enterprise Management Consultants Co.,Ltd.; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A global leader in ICT solutions seeks a High-Level Microwave Transmission Support Engineer in Durban. This role focuses on managing microwave network operations within a 12-month contract. Responsibilities include fault analysis, hardware configuration, and ensuring service quality. Candidates should have a degree in Telecommunications or related fields and relevant experience in network maintenance. Excellent reporting skills are essential.

Qualifications

• Relevant experience in routine maintenance of Microwave Transmission Network.
• Knowledge of Network Domains: LTE, 2G, 3G & 5G.
• Excellent reporting experience including KPI reporting and RCA status reports.

Responsibilities

• Manage fault analysis and prevention for Microwave Transmission Network.
• Troubleshoot and configure microwave hardware.
• Ensure stability, quality, and continuous improvement of network services.

Skills

Fault analysis and prevention

Microwave commissioning

Network performance optimization

Technical support

Customer liaison

Data integrity monitoring

Education

Degree or Diploma in Telecommunications / Computer Science / Engineering

Tools

Huawei systems

Ericsson equipment

Nokia Microwave systems

Siae Microwave systems

Job description

Overview

About the Company: Our trusted Partner, a Global Leader in ICT solutions and technology innovator, is hiring an experienced High-Level Microwave Transmission Support Engineer to join the team in Durban, Westville on a 12-Month Fixed-Term Contract.

The desired Candidate will be responsible for End-to-End Management of Network Operations & Maintenance of Microwave Transmission Network in a Managed Services (Client) Network Operations Center (NOC) / Global Network Operations Center (GNOC).

Responsibilities

• Fault analysis and prevention, configuration, troubleshooting, performance optimization, capacity monitoring, vendor/customer liaison, and implementation of Operations & Maintenance procedures to ensure service stability, quality, and continuous improvement.
• Fault Analysis and Prevention (RCA & Problem Management), Configuration, Troubleshooting, Field team Technical Support, Network performance optimization (Stability & Quality) - element upgrades on Huawei, Ericsson, Nokia and SIAE equipment.
• Microwave commissioning, remote assistance for installation, hardware replacements, software upgrades.
• Measure, trace and analyze the live network behavior, coordinate and collaborate with other operators or the engineering department to ensure technical quality.
• All KPIs Monitoring, Training & Development of new staff.
• Liaise with 3rd Party suppliers / vendors for resolution of faults / problems needing vendor support, and with Customer regarding technical queries and reporting.
• Configure and troubleshoot the QoS service, E1 routing.
• Perform testing of all Microwave links (1+0/1+1/2+0/2+2/4+0/4+4/SD/XPIC test).
• Resolve trouble tickets timeously by applying approved solutions in line with agreed timelines; escalate complex faults to the next level of support.
• Collecting PM/utilization/link information/links capacity reports, adding and removing all types of NE’s on the server.
• Develop and ensure implementation of Operations and Maintenance (O&M) Procedures, monitoring in coordination with internal processes.
• Define & prepare backup plan to prevent downtime.
• Circuit group management / links creation management and modifications.
• Review all identified and actioned problems and errors to verify completion and objective achievement.
• Identify opportunities for improvement and help evaluate alternative solutions.
• Update and maintain data used for reporting on technical and service capabilities.
• Track and report recurring problems or failures and provide their associated business impact; recommend solutions.
• Identify root cause of incidents and recommend appropriate resolution actions; provide root cause analysis where required.
• Provide status reports detailing root cause and corrective actions for recurring problems and incidents in accordance with Customer policies.
• Provide regular updates on high priority problems within agreed timescales.
• Report on problem management performance, identifying action plans for outstanding problems.
• Capacity monitoring reports as per the WLA definitions.
• Guarantee data integrity and reliability as per KPI’s and PI’s definitions.
• Implement and report all technical key performance indicators across the technical division, ensuring a common approach to all technical measures.

Requirements

• Degree or Diploma in Telecommunications / Computer Science / Engineering.
• Relevant experience in routine maintenance of Microwave Transmission Network in a Managed Services Network Operations Center (NOC) / Global Network Operations Center (GNOC) – international work and multi-project experience.
• Knowledge and experience with Network Domains: LTE, 2G, 3G & 5G.
• Experience in troubleshooting & configuring the following hardware products:
  • Huawei (OptiX RTN - using NCE, u2000)
  • Ericsson (ML6655, ML6654, ML6651, ML6352, Mini Link etc - using SOME, ENM)
  • Siae Microwave (Siae NMS)
  • Nokia Microwave (Nokia NMS)
• 24/7 standby availability for remote support.
• Excellent reporting experience (KPI reporting, capacity monitoring reports, RCA status reports, links capacity reports, customer progress reports).

Pay range and compensation package: Not specified.

Equal Opportunity Statement: We are committed to diversity and inclusivity.