Member Support & Admin Coordinator

iMasFinance Co-operative (Ltd); Gauteng; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A financial services company in Gauteng seeks an Office Administrator to manage inbound and outbound calls and provide customer support in their Contact Centre. The ideal candidate will have Grade 12 with Mathematics and Accounting, coupled with at least 2 years of office administration experience. Essential skills include excellent communication, problem-solving abilities, and familiarity with the financial industry. This role requires a team player who can perform under pressure while ensuring great customer service.

Qualifications

• 2 years’ office administration experience.
• 1 Year Operational Contact Centre experience.
• Experience in a sales and customer service environment.

Responsibilities

• Manage inbound and outbound calls to and from customers/members.
• Handle inbound call queries and email queries.
• Resolve complaints and manage customer service experience.
• Assist with office administration and clerical duties.

Skills

Knowledge of the financial industry & quality assurance

Excellent telephonic and writing skills

Time management

Organized

Attention to detail

Fact finding

Problem solving

Listening skills

Communication skills

Multi-lingual including English

Computer literate (MS office, Outlook & Excel)

Team player

Must be able to perform under pressure

Education

Grade 12 with Mathematics and Accounting

Office Administration Certificate or equivalent

Credit Management or bookkeeping qualification

Job description

A financial services company in Gauteng seeks an Office Administrator to manage inbound and outbound calls and provide customer support in their Contact Centre. The ideal candidate will have Grade 12 with Mathematics and Accounting, coupled with at least 2 years of office administration experience. Essential skills include excellent communication, problem-solving abilities, and familiarity with the financial industry. This role requires a team player who can perform under pressure while ensuring great customer service.