Member Experience Champion

Virgin Active South Africa; Durban; On-site; ZAR 80 000 - 120 000; Full time

Job summary

A leading fitness company in Durban is seeking a Service Ambassador to provide exceptional member experiences and engage with members both in-club and online. Responsibilities include controlling access, delivering excellent customer service, and promoting safe exercise environments. Candidates should possess a Grade 12 certificate, strong communication, and problem-solving skills, as well as a passion for fitness and member engagement. This role requires adaptability and a commitment to member satisfaction.

Qualifications

• Sound knowledge of Virgin Active exercise experiences.
• Minimum of 12 months experience in a customer-facing role.
• Administer First Aid (valid First Aid Level 1 certificate) is required.

Responsibilities

• Control access to the facility.
• Deliver excellent customer service to members.
• Engage with members through digital platforms.
• Promote safe exercise and maintain cleanliness.

Skills

Customer service skills

Problem-solving skills

Communication skills

Relationship-building skills

Adaptability

Education

Grade 12 Senior Certificate or NQF Level 4 equivalent

Reception Academy completion

Job description

A leading fitness company in Durban is seeking a Service Ambassador to provide exceptional member experiences and engage with members both in-club and online. Responsibilities include controlling access, delivering excellent customer service, and promoting safe exercise environments. Candidates should possess a Grade 12 certificate, strong communication, and problem-solving skills, as well as a passion for fitness and member engagement. This role requires adaptability and a commitment to member satisfaction.