Medical Secretary

Herefordshire and Worcestershire Health and Care NHS Trust; Worcester; On-site; ZAR 517 000 - 630 000; Part time

Job summary

A community health service provider in Worcester is seeking an experienced Medical Secretary to support a busy team within the Neighbourhood Mental Health Team. This part-time role offers 22.5 hours per week, primarily on Tuesday, Wednesday, and Thursday. Candidates must possess relevant qualifications and experience in administrative roles, including proficiency in Microsoft Office. The position requires excellent communication and organizational skills, with a commitment to maintaining confidentiality and supporting patient care.

Benefits

27 days leave plus bank holidays

NHS pension scheme

Flexible working options

Qualifications

• Minimum of 2 years of Administrative/Secretarial experience.
• Experience in an NHS environment preferred.
• Ability to manage confidential information.

Responsibilities

• Provide administrative support to Consultant Psychiatrists.
• Manage diary appointments and minute team meetings.
• Liaise with patients, professionals, and colleagues daily.

Skills

Knowledge of administrative procedures

Detailed knowledge of Microsoft Office

Effective communication skills

Organizational skills

IT skills

Education

OCR/RSA 3 or equivalent in Text / Word Processing

GCSE in English language (Grade A-C) or equivalent

Level 3 Medical Secretary qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Medical Secretary

Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 07 January 2026

An excellent opportunity has arisen to join the Neighbourhood Mental Health Team. We are seeking an experienced Medical Secretary to provide support to the Consultant Psychiatrists and their Senior Medical Secretaries at Studdert Kennedy House, Worcester, WR1 2AE.

Applicants require OCR / RSA 3 or equivalent in Text / Word Processing, Relevant Level 3 Medical Secretary qualification (e.g. AMSPAR Medical Terminology) or Relevant Level 2 Medical Secretary qualification (e.g. AMSPAR Medical Terminology) with considerable, recent Medical Secretary experience and will be expected to undertake the Level 3 qualification on appointment to post. GCSE (Grade A-C) or equivalent in English language.

This is a part‑time post working 22.5 hours per week. Working schedule ideally to support the team will be Tuesday, Wednesday and Thursday.

An ability to work flexibly using your own initiative and to be a pro‑active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Please note the Trust is unable to provide sponsorship for this role; to apply you must have current right to work in the UK.

Main duties of the job

You will be part of the busy admin team, supporting the Neighbourhood Mental Health Team.

• Providing all aspects of admin support including minuting of meetings, telephone duties, dictation, processing clinic letters, generic inbox management, reception cover when necessary, appointment booking and general office duties.
• Contact with patients, carers, professionals (internal and external) and colleagues daily.
• Act as a member of the Neighbourhood Mental Health Team secretarial function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks.
• Prioritise a busy workload and work flexibly to meet demand while maintaining a good customer service focus when dealing with internal and external enquires.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service.
• Generous NHS pension and enhanced pay when you work unsocial hours.
• Flexible and agile working opportunities.
• Great maternity, paternity, and adoption support.
• Wide range of supportive staff networks.
• Health and wellbeing opportunities.

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust's understanding of where you gained interest in working for the Trust.

Job responsibilities

Medical Secretary duties specific to the role, including:

• Providing support as required: typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, minuting of team meetings, day‑to‑day supervision of admin colleagues and problem‑solving.
• Handling contact with distressed and anxious patients; training and support will be provided to manage potentially challenging situations.
• Refer to the attached job description and person specification for full details of duties and criteria.

Person Specification

Knowledge

• Knowledge of a range of Administrative / Secretarial procedures.
• Detailed knowledge of Microsoft Office: Word / Excel / Outlook.
• Understanding of the Data Protection Act and NHS Code of Confidentiality.
• Medical terminology.

Additional Criteria

• Professional manner.
• Willingness to commit to continuing professional development and undertake relevant training as required.
• Tact and discretion when dealing with confidential information.
• Ability to meet the travel requirements of the role.
• Understanding that we will not provide sponsorship for this role.

Qualifications

• OCR/RSA 3 or equivalent in Text / Word Processing or Equivalent Experience.
• Relevant Level 3 Medical Secretary qualification (e.g. AMSPAR Medical Terminology) or relevant Level 2 Medical Secretary qualification (e.g. AMSPAR Medical Terminology) with considerable recent Medical Secretary experience and will be expected to undertake the Level 3 qualification on appointment to post.
• GCSE (Grade A-C) or equivalent in English language.
• Understanding that original certificates will be asked to verify qualifications at point of offer.

Experience

• Minimum of 2 years Administrative / Secretarial experience.
• Previous, relevant experience in an NHS environment.
• Minute taking experience.

Skills & Abilities

• Ability to challenge poor behaviour.
• A positive attitude and able to act on feedback.
• Ability to praise and be supportive to others.
• Ability to communicate effectively in English in both verbal and written formats.
• IT skills. These will be tested at interview.
• Accuracy and attention to detail.
• Good organisational skills.
• Able to demonstrate the ability to use initiative effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust