Medical Receptionist

Profile Personnel; East London; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A medical practice is seeking a professional and experienced Medical Receptionist for a maternity cover contract in East London. The successful candidate will ensure smooth front-office operations and excellent patient care. Responsibilities include managing patient appointments, responding to enquiries, and performing administrative duties. Requirements include a Matric Certificate and at least 2 years’ experience in a medical practice. Proficiency in multiple languages and strong skills in communication and organization are crucial.

Qualifications

• Minimum of 2 years’ experience in a medical or surgical practice.
• Experience working with medical aid schemes.
• Computer literate with working knowledge of Microsoft Office.

Responsibilities

• Welcome and assist patients courteously, both in person and telephonically.
• Register new patients and accurately capture medical aid and insurance information.
• Manage and schedule patient appointments efficiently.
• Coordinate theatre bookings and compile theatre lists.
• Respond professionally and time-synchronously to patient enquiries.

Skills

Professional and confident communicator

Excellent typing skills

Strong language proficiency in English, Afrikaans, and Xhosa

Strong organisational and multitasking ability

Detail-oriented

Reliable and responsible

Education

Matric Certificate

Tools

Microsoft Office

VeriClaim

Job description

A well-established orthopaedic surgical practice is seeking a professional and experienced Medical Receptionist for a maternity cover contract. The successful candidate will play a key role in ensuring smooth front-office operations while delivering exceptional patient care.

Key Responsibilities

• Welcome and assist patients courteously, both in person and telephonically
• Register new patients and accurately capture medical aid and insurance information
• Manage and schedule patient appointments efficiently
• Coordinate theatre bookings and compile theatre lists, liaising with relevant teams
• Confirm appointments via phone, email, or messaging systems
• Handle appointment cancellations and rescheduling
• Respond professionally and time‑synchronously to patient, family, and healthcare provider enquiries
• Manage incoming and outgoing emails and messages accurately
• Perform general administrative duties, including filing, photocopying, and document control
• Assist with typing clinical notes, motivation letters, and feedback reports
• Receive and process cash and card payments, including receipting
• Liaise with medical aids regarding authorisations, admissions, and related queries
• Maintain practice inventory, monitor stock levels, and arrange supply orders

Minimum Requirements

• Matric Certificate
• Minimum of 2 years’ experience in a medical or surgical practice
• Experience working with medical aid schemes
• Computer literate with working knowledge of Microsoft Office
• Experience with medical practice software (e.g. VeriClaim) will be advantageous; training will be provided

Skills and Attributes

• Professional and confident communicator
• Excellent typing skills
• Strong language proficiency in English, Afrikaans, and Xhosa
• Strong organisational and multitasking ability
• Detail‑oriented, analytical, and diligent
• Reliable, responsible, and well‑presented
• Able to work independently and under pressure
• Team‑oriented with a patient‑focused approach