Manager, Sales Development (Fintech/Payments)

NMI; Cape Town; On-site; ZAR 400,000 - 530,000; Full time

Job summary

A leading payment technology provider in Cape Town is seeking an SDR Manager to oversee a growing team focused on driving new business pipeline and revenue growth. The ideal candidate will have strong leadership skills and a background in sales development, particularly in the fintech sector. Responsibilities include coaching SDRs, leveraging performance data, and implementing effective sales strategies. This role offers a competitive salary range from R400,000 to R530,000 ZAR and supports employee wellbeing with numerous benefits.

Benefits

15 days holiday + public holidays

Enhanced Maternity and Paternity Pay

Training budget

Wellbeing programs

Employee referral scheme

Bonusly colleague rewards

Qualifications

• 2+ years experience as an SDR and 3+ years managing SDR teams.
• Proven ability to develop high performance teams.
• Experience in credit card payments and SaaS sales.

Responsibilities

• Drive and motivate the SDR team to meet pipeline goals.
• Develop training programs and performance metrics.
• Implement strategies for effective lead generation.

Skills

Leadership

Data Analysis

Coaching

Sales Strategy

Customer Relationship Management

Education

Bachelor's degree or equivalent experience

Tools

Pardot

Salesforce CRM

LinkedIn Sales Navigator

Zoominfo

Job description

Cape Town, South Africa

As an SDR Manager, you will be focused on coaching and developing your SDR reps for both inbound marketing qualification to drive meetings, outbound calling to qualify, and drive pipeline at targeted accounts.

Sales Development Manager is responsible for 4 main functions:

• Driving new logo pipeline
• Expanding revenue from existing partners
• Generating playbooks and best practices for your SDRs
• Career development of the team

Our SDRs work closely with demand generation, integrated marketing, new business sales for new logos, and account managers that are responsible for upsell and cross sell. The SDR Manager will be overseeing an entire Inbound and Outbound team which could grow to 10-12 people. The focus of the manager will be on Inbound, Outbound, and dedicated projects to strategically build a pipeline for our payment acceptance platform, individual payment solutions, and revenue generating extensions (value add products) to our partners (ISOs, ISV - Software Companies, Regional Banks). This position will require the manager to be strategic in tactical execution, resource planning, goal setting, and identifying new, or optimizing existing, technologies used to build a strong sales pipeline.

Responsibilities

• Top of funnel leader that can execute on the business needs for each of our solutions, segments and personas; determine the best best strategies and tactics for your SDR team to efficiently build pipeline for the sales organization.
• Leverage data and insight to ensure that SLA’s (qualified booked meetings) and daily KPI’s are hit.
• Develop exciting programs, competitions and weekly challenges to motivate the SDRs
• Working side by side with your SDR reps by monitoring calls and daily practices to coaching them on how to handle objections, present the NMI platform / solutions, and book meetings / demos with prospects.
• Build and publish playbooks and best practices that can be used by the team (current and future SDRs) to ensure a high energy and efficient SDR organization that delivers on the key milestones expected by each SDR.
• Motivate your reps to learn and grow their skills daily by preparing them to manage call volume, lead follow-up, and proper communications. These skills should drive the result of incremental meetings, higher quality prospects, more demos scheduled, effective objection handling, and proper qualification of prospects for meetings, nurturing or disqualification.
• Demonstrated strong leadership and an ability to hire top talent for the SDR organization, and to help SDRs get to the next level of development and career advancement, and to potentially grow into other sales or marketing roles.
• Displaying cross functional collaboration, the ability to deliver both high level and tactical feedback across the marketing, sales and product organizations to improve pipeline development.
• Help determine the best SDR tech stack to increase the velocity and productivity of the SDRs.
• Consistently drive the business to achieve and exceed revenue targets.
• Understanding of SDR individual and team metrics, measuring results, benchmarking, and set goals that achieve the business targets
• A leadership style that fosters collaboration, trust, teamwork, healthy competition, and most of all demonstrates the NMI values on a daily basis.

Requirements

• 2+ years with progressive experience as an SDR and 3+ years progressively as a lead and manager of inbound and outbound SDR teams.
• Strong leader who is highly motivated to build and manage a high performance SDR organization.
• Proficiency in SDR Tech Stack: Pardot, Salesforce CRM, Salesforce High Velocity (Cadences), LinkedIn Sales Navigator, Zoominfo, and other potential tools that will positively impact SDR performance and sales velocity.
• Experience in credit card payments, a partner channel and selling to SaaS organizations with multiple products and solutions.
• Experience building an Outbound program and executing an outbound strategy that involves multichannel approaches tracked heavily by performance and metrics
• Excellent abilities to manage at the ground level while also able to zoom out and define and execute on broader business initiatives.
• Ability to hire, onboard, ramp, and train SDRs in multiple time zones
• A deep understanding of scaling orgs in fast-paced environments
• Experience in change management
• Annual OTE of base + commission
• 15 days holiday + 12 public holidays each year (+ 1 day after each year of service with up to a max. of 20 days)
• Family friendly policies (Enhanced Maternity and Paternity Pay).
• A chance to develop with an allocated company training budget
• A strong commitment to employee wellbeing including mental health first aiders and weekly yoga sessions.
• Employee referral scheme with generous financial reward
• Bonusly colleague reward scheme
• Fun culture events (company volunteering days, seasonal parties)
• Medical Aid and Gap Cover

About us
We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here:https://www.nmi.com/legal/privacy-policy/

Salary range, depending on experience:

R400,000 - R530,000 ZAR

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