Manager Learning and Development Human Resources

MTN Group; Johannesburg; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading telecommunications firm in Johannesburg is seeking a Manager – Learning & Development to drive the learning strategy for the Fintech segment. You will design and implement innovative learning solutions aligned with business objectives, enhancing the capability of employees through engaging programs. The ideal candidate will have extensive experience in instructional design and a strong background in L&D roles. This position offers an opportunity to impact learning experiences and capabilities across the organization.

Qualifications

• 5-7 years' experience in Learning & Development or Talent Development roles.
• Demonstrated experience in instructional design and digital learning design.
• Experience managing leadership development journeys and talent programmes.

Responsibilities

• Design and implement blended learning solutions.
• Manage and improve learning experience across LMS.
• Deliver leadership development programmes and reports.

Skills

Instructional design

Digital learning design

Learning analytics

Education

Bachelor’s degree in human resources, Education, Psychology, Business

Postgraduate qualification in L&D, Instructional Design, UX, or Digital Learning

Certifications in Instructional Design, Learning Experience Design (LxD), Agile/Scrum, or Product

Tools

Learning Management System (LMS)

Job description

The Manager – Learning & Development acts as the custodian and driver of the learning strategy for MTN Group Fintech. The role ensures alignment of capability-building initiatives with business objectives and growth priorities and creates value by designing and delivering cutting-edge learner-centric development programs and platforms that build critical digital, product, technical, and leadership capabilities required for MTN Fintech to innovate and lead in the market.

• Design and implement blended learning solutions aligned to evolving Fintech capability requirements

• Application of instructional design methodologies and learning science principles to create UX-informed, effective learning journeys

• Translation of complex technical, regulatory, and business concepts into engaging, learner-centred experiences

• Design of role-based learning journeys to support role readiness, progression, and successor development

• Delivery of Fintech-aligned learning journeys and curricula, including high-quality digital and blended programmes that enable continuous capability building

• Management and continuous improvement of the Fintech learning experience across LMS and digital learning platforms

• Partnership with UX/UI, Product, and Technology teams to enhance learner experience, usability, and adoption

• Curation and ongoing management of digital learning content from internal and external content providers

• Application of Learning analytics and exploration of AI-enabled learning technologies to drive personalisation and measurable learning impact

• Support for rollout and adoption of new learning technologies, platforms, and tools

• Delivery of Talent Development dashboards and learning analytics reports, with a focus on learner engagement, capability enhancement and assessed development gap-closure rates

• End-to-end design, delivery, and management of leadership development programmes across all leadership levels for Group Fintech & OPCO

• Support execution and operationalisation of Group-wide and Fintech-specific leadership frameworks

• Ownership of programme design and delivery, including coordination, logistics, and effectiveness measurement

• Integration of behaviour change mechanisms and on-the-job application strategies within successor leadership interventions

• Contextualisation of leadership learning content to Fintech environments, business strategy requirements and agile operating realities

• Delivery of leadership and HiPO programme reports, with a focus on high participant engagement and talent readiness scores

Education

• Bachelor’s degree in human resources, Education, Psychology, Business, or related field

• Postgraduate qualification in L&D, Instructional Design, UX, or Digital Learning (preferred)

• Certifications in Instructional Design, Learning Experience Design (LxD), Agile/Scrum, or Product (advantageous)

Experience

• 5–7 years’ experience in Learning & Development or Talent Development roles

• Demonstrated, hands-on experience in instructional design and digital learning design

• Exposure to LMS administration and learning technology ecosystems

• Experience managing leadership development journeys and talent programmes

• Exposure to Fintech, Financial Services, Technology, or Product-led environments (preferred)

• Experience working in Pan Africa multi-cultural experience