Manager IT Operations

Zealhr; Pretoria; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A leading firm in medical devices is seeking an experienced IT Operations Manager to oversee its infrastructure in Pretoria. The role involves managing IT resources, ensuring compliance with security regulations, and optimizing system performance across multiple locations. Candidates should have a strong background in IT management, experience with various operating systems, and excellent leadership skills. A diploma in IT or a related field is essential, along with relevant certifications and years of practical experience.

Benefits

Professional development opportunities

Health insurance benefits

Qualifications

• Minimum 3 to 5 years of experience in IT operations.
• Experience with Microsoft Entra ID management and policies.
• Strong networking design and troubleshooting skills.

Responsibilities

• Oversee the operation of IT infrastructure across multiple sites.
• Manage and support various operating systems and network protocols.
• Ensure compliance with security policies and regulations.

Skills

Microsoft Entra ID

Microsoft 365

Google Workspace

Salesforce

On-Premises Active Directory

Scripting languages (PowerShell, Python, Bash)

Education

Diploma in Information Technology

Bachelor's degree in Computer Science

Tools

Microsoft Intune

Ansible

Puppet

Chef

Job description

Job Description

MANAGER : IT OPERATIONS

We are seeking an experienced and detail-oriented IT Operations Manager to join our client in the medical devices fields team in Pretoria Gauteng.

The successful candidates will ensure the seamless operation security and efficiency of the organizations IT infrastructure across multiple sites and locations. This includes managing and supporting various operating systems network protocols cloud services and security measures. The role requires a versatile individual capable of performing system and network administration cloud access management IT security and end-user support.

This manager will be responsible for automating tasks using scripting languages managing both wired and wireless networks providing remote desktop support and troubleshooting hardware and software issues to ensure optimal performance across the organizations technology landscape.

Duties & Responsibilities

Team and Vendor Management (10%)

• Recruitment selection and orientation;
• Training and development;
• Assign accountabilities and plan;
• Monitor and appraise job and project results;
• Develop a climate for offering information and opinions.

Ensure the team meets timelines and produces content of the highest quality always maintaining the professional image of the company both internally and externally.

Ensure that the team has the support tools and resources it needs to deliver exceptional IT services with security top of mind and to thrive and develop professionally.

Evaluate and implement tools to improve productivity and systems efficiency across the IT infrastructure.

Manage IT vendors and contracts and renewals including but not limited to ISPs hardware MSPs software licenses).

Infrastructure and System Management (20%)

• Centrally manage user access and permissions through single sign on (SSO) : create manage and delete user accounts and groups across all systems company systems following the security principle of least privilege.
• Implement and enforce secure user access controls and security policies.
• Own the uptime performance and resilience of company systems (cloud network and on-prem) including monitoring system performance and availability using tools to track and analyze system and network metrics.
• Maintain server infrastructure (cloud-first or hybrid) including backups DR plans and monitoring.
• Oversee and manage endpoint management (laptops MDM patching) and user lifecycle (onboarding / offboarding).
• Ensure scalability and reliability of IT platforms (SaaS IaaS internal tools).
• Ensure the efficient and effective operation of internal networks specifically the HH call center and all related components.
• Recommend and plan required improvements.
• Ensure internet speeds are sufficient and stable.
• Ensure regular maintenance redundancy and recommend and perform upgrades when required.

System Administration and Support (30%)

• Implement automation tools to streamline IT operations and report on IT ticket categorisation on a monthly basis.
• Act on IT support tickets and requests from employees if escalated or if there are capacity constraints.
• Drive automation for IT ticket automation introduction of AI agents to gain efficiencies within the team.
• Handle escalated technical support requests from the existing support team and promptly address any technical issues in emergency or critical situations.
• Oversee and manage the resolution of software issues and optimise the support provided to end-users.
• Develop and maintain scripts for automating routine tasks and system maintenance.
• Oversee and assist with the planning and execution of scheduled maintenance and the associated recordkeeping of maintenance records.
• Define and manage Disaster Recovery Strategy for the organization.

Support and Service Delivery (30%)

• Define and improve ITIL processes for incident request change and problem management.
• Monitor ticket volume and the identification of recurring issues with root cause resolution for the elimination thereof.
• Drive service desk automation for ticket resolution to introduce team efficiencies and ensuring best of breed processes and tools are used.
• Provide regular updates and metrics to management regarding but not limited to uptime ticket SLA adherence backlog management improvement projects etc.
• Contribute to IT budget planning and forecasting.
• Stay updated with the latest industry trends technologies and best practices.
• Recommend upgrades and improvements aligned with company growth and technology goals.

QMS Cybersecurity and Compliance Collaboration (10%)

• Enforce and monitor HIPAA GDPR and SOC 2 compliance on desktops and mobile devices.
• Ensure IT systems comply with industry standards and regulatory requirements such as HIPAA GDPR HITRUST and and SOC 2.
• Create and maintain detailed documentation workflows and supporting materials for systems topology support and administrative actions.
• Ensure that QMS guidelines are adhered to.
• Ensure that all supporting documents are kept up to date.
• Ensure that all processes are kept relevant as IT landscape changes occur.
• Ensure IT infrastructure supports compliance requirements (e.g. asset tracking audit trails patching cadence) and continuously monitor the compliance with IT processes and security rules.
• Ensure that all Cybersecurity procedures and processes are adhered to.
• Responsible for ensuring collaboration between the security engineer and the Compliance team for all internal and external security and IT audits and resolution of any non‑compliance findings.

Requirements

Essential Minimum Education

• Diploma in Information Technology or equivalent
• Bachelors degree in Computer Science Information Systems or equivalent

Desirable Minimum Education

• Microsoft 365 Certified : Administrator Expert
• Microsoft 356 Certified : Endpoint Administrator Associate
• Microsoft Certified : Identity and Access Administrator Associate
• Microsoft Certified : Information Protection and Compliance Administrator Associate
• Salesforce Certified Administrator
• Professional Google Workspace Administrator
• CompTIA Network
• CompTIA Security
• CompTIA Cloud
• ITIL Certified

Minimum 3 to 5 years of relevant experience of the following nature

• Microsoft Entra ID management of users groups and roles
• Microsoft 365 conditional access policies and Identity Protection
• Microsoft 365 monitoring of security related logs and alerts on endpoints and identities
• On-premises Active Directory Domain Services (AD DS) design deployment and management
• On-premises Active Directory Domain Services (AD DS) configuration and management
• On-premises endpoint management and configuration using Group Policy
• Cloud-based endpoint management and configuration of Windows and Mac endpoints sing tools such as Microsoft Intune
• Salesforce CRM administration and management including user management and security settings
• Google Workspace administration and secure configurations
• Networking design configuration and management (physical and logical) including routers switches and firewalls
• Network monitoring and troubleshooting
• ITIL processes such as Incident Management Change Management and Service Desk operations
• Scripting languages such as PowerShell Python or Bash
• Automation configuration management using tools such as Ansible Puppet or Chef

Essential Skills and Knowledge

• Microsoft Entra ID
• Microsoft 365
• Google Workspace
• Salesforce
• On-Premises Active Directory
• Windows Mac and Linux OS
• Strong understanding of networking protocols
• Physical network components and how to construct a physical network
• Logical network components and how to construct a logical network
• ITIL framework

Desirable Skills and Knowledge

• Microsoft Intune
• Jumpcloud
• Microsoft Defender for Endpoint
• Crowdstrike
• Microsoft Sentinel
• AWS
• OPNSense Firewall
• Zenarmour
• VoIP Systems
>CTV Systems