Manager, Assessing

Standard Bank Group; Roodepoort; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading financial institution is seeking a qualified individual to manage National Operations within the Claims departments. The role involves overseeing assessing and loss adjusting functions to enhance customer service. Requirements include a relevant diploma/degree, leadership qualifications, and substantial experience in leadership roles and the insurance industry. Ideal candidates must excel in mentoring and resolving intricate challenges for clients. This position is full-time and on-site.

Qualifications

• Minimum of 5 years in a Leadership Role.
• Minimum of 5 years as a Building Assessor.
• Minimum of 3 years experience in the Short-Term Insurance industry.

Responsibilities

• Manage and oversee the National Operations of the Assessing and Loss Adjusting functions.
• Execute on the overall SIL and SIL Claims strategy.
• Perform a mentoring and coaching support function to staff and clients.

Skills

Judgement exercise

Client-facing

Analytical ability

Communication and building relationships

Resilience

Assertive

Commitment

Data Analysis

Education

Appropriate Diploma / Degree related to the field of expertise

Appropriate Diploma / Degree related to Leadership

FAIS Compliant

Job description

Manage and oversee the National Operations of the Assessing and Loss Adjusting functions within the Claims departments to deliver effective and efficient world class customer service in order to excel in operations. To execute on the overall SIL and SIL Claims strategy to manage control and attending to Assessor and Loss Adjustor audits authorizations over‑mandate and escalated customer complaints. Perform a mentoring and coaching support function to staff claims call centre service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover.

Qualifications

• Type of Qualification: Appropriate Diploma / Degree related to the field of expertise
• Type of Qualification: Appropriate Diploma / Degree related to Leadership
• Type of Qualification: FAIS Compliant

Experience Required

• Minimum of 5 years in Leadership Role
• Minimum of 5 years as a Building Assessor
• Minimum of 3 years experience in the Short-Term Insurance industry

Additional Information

Behavioural Competencies

• Judgement exercise
• Client-facing
• Analytical ability
• Communication and building relationships
• Resilience
• Assertive
• Commitment
• Data
• Affinity
• Banks Values

Technical Competencies

• Communication Skills
• Document Management
• General Administration
• Insurance Operations
• Insurance Processing
• Insurance Products
• Insurance Risk Management
• Risk Management
• Control Evaluation
• Leadership
• Performance Analysis
• Process Improvement
• Budget Management
• Decision-Making
• Training and Development
• Project Management
• Risk Assessment

Remote Work

No

Employment Type

Full-time

Key Skills

• Restaurant Experience
• Customer Service
• Employee Evaluation
• Management Experience
• Math
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Mentoring
• Supervising Experience
• Restaurant Management

Experience: years

Vacancy: 1