Manager and guide small camp high end

lodgistics; Kathu; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hospitality company is looking for a Manager to oversee its small high-end camp in Northern Cape. This role involves managing camp operations, ensuring exceptional guest experiences, and leading the staff. Candidates should have over 5 years of managerial experience in hospitality and strong guiding qualifications. The position requires flexibility as it involves working in a remote setting. Join a dynamic team focused on delivering exceptional service in a beautiful location.

Qualifications

• 5+ years of managerial experience in the hospitality industry.
• Experience guiding in Big 5 areas is required.
• Thorough understanding of camp management principles.

Responsibilities

• Manage operations of a small high-end camp.
• Ensure high-quality standards and maintenance of facilities.
• Develop strategies to attract and retain guests.

Skills

Leadership and communication skills

Organisational and problem-solving skills

Customer service and interpersonal skills

Education

Relevant degree or equivalent qualification in Hospitality Management

Standard guiding qualifications, FGASA level 2-3 and trails

Job description

Job Title: Manager and guide small camp high end

Location: Located in Northern Cape, Kgalagadi District.

Job Type: This is a permanent position, and the expectation is to work full‑time hours and potential overtime

Primary Industry: Travel, Leisure, Tourism, and Hospitality

Secondary Industry: Travel, Leisure, Tourism, and Hospitality, luxury

Job Duties

• Manage and oversee the operations of a small high‑end camp in Northern Cape.
• Provide guidance and leadership to the camp staff to ensure exceptional guest experiences.
• Ensure the camp facilities are well‑maintained and meet high‑quality standards.
• Develop and implement strategies to attract and retain guests.
• Manage budget, expenses, and financial aspects of the camp.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Conduct Game drives and walks, assist with small maintenance issues report large issues.

Required Qualifications

• Proven experience in a managerial role within the hospitality industry.
• Strong leadership and communication skills.
• Excellent organisational and problem‑solving abilities.
• Standard guiding qualifications, FGASA level 2‑3 and trails.

Education

A relevant degree or equivalent qualification in Hospitality Management Guiding Qualifications

Experience

Minimum of 5 years of experience in a managerial position in the hospitality industry as well as guiding experience in Big 5 areas.

Knowledge and Skills

• Thorough understanding of camp management principles and practises.
• Proficiency in financial management and budgeting.
• Excellent customer service and interpersonal skills.
• Lead guided experince to the guests needs. Guest experience comes first, to tailor make the experience.

Preferred Qualifications

• Additional certifications in Hospitality Management or related fields.
• Experience working in luxury or high‑end hospitality establishments.

Working Conditions

This role involves working in a remote camp setting in Northern Cape, requiring flexibility in working hours and the ability to adapt to varying guest demands and preferences.