Manager - Account Manager

Sutherland; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global business process outsourcing firm in Johannesburg is seeking a Manager to strengthen client relationships and improve company efficiency. The ideal candidate will have a Bachelor’s Degree, three years of operations and management experience, and strong analytical and leadership skills. You will be responsible for producing effective strategies and ensuring customer satisfaction in a dynamic work environment.

Qualifications

• Three years operations and management experience; Process transformation experience required.
• Ability to interpret data, identify trends, and suggest improvements.
• Must be able to communicate in a clear and professional manner.

Responsibilities

• Establish and maintain communication with clients and/or team members.
• Produce effective strategies based on accurate data reports.
• Make recommendations to enhance processes.

Skills

Strong analytical skills

Leadership skills

Time management

Verbal communication skills

Written communication skills

MS Office applications

Education

Bachelor’s Degree

Job description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Improve the company: Make recommendations to enhance processes and boost ease and efficiency. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications

• A Bachelor’s Degree
• Three years operations and management experience; Process transformation experience required
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Excellent working knowledge of MS Office applications