Major Incident Specialist Graduate

CSG; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A tech solutions company is seeking recent graduates for their Major Incident Management role in Cape Town. This is a 12-month program where individuals will support incident management and work primarily in-office. Ideal candidates should have relevant academic qualifications and good communication skills. The company promotes a hybrid work environment and values diverse perspectives.

Benefits

Hybrid environment

Group Training

Employee Belonging Groups participation

Qualifications

• South African Citizen.
• CV & Cover Letter.
• Academic Record.

Responsibilities

• Report to the Service Desk Lead.
• Help with Major Incident Management support.
• Serve as the initial contact for system-generated events.

Skills

Good verbal and written skills

Proficiency in English in a business environment

Some call center experience

Education

BCom, BA Linguistics/Communication, Business Systems, or IT related

Job description

Overview

Hi, I’m Zandile Vanqayour, Recruiter and guide to joining CSG. At CSG, you’re more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you’ll do

• You will report to the Service Desk Lead.
• You will help with Major Incident Management support including status assessments, engagement of teams, whiteboard updates and communications, and general incident management during major incidents.
• You will serve as the initial contact and facilitator for system-generated events regarding multiple systems and environments throughout the entire CSG environment.
• You will work a variety of shifts to include weekends, holidays, or extra shifts.
• You will be part of the 2026 Graduate Programme which runs for 12 months.
• You will be in the Centurion or Cape Town office for at least 3 days in a week.

Qualifications

• South African Citizen.
• CV & Cover Letter.
• Academic Record.
• BCom, BA Linguistics/Communication, Business Systems, or IT related.
• Preferable have some call center experience.
• Good verbal and written skills.
• Proficiency in English in a business environment.

Who will love this job

• A trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect.
• A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision.
• A game changer - you dream big and push the limits of what’s possible to improve for yourself and others.
• A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow.
• A strategist - you’re curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions.

Perks & Benefits

• Hybrid environment.
• Group Training.
• Participate in our Employee Belonging Groups.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people are good people who are committed to doing good work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future‑ready world.

Location(s)

ZA.Cape Town.OfficeZA.Centurion.OfficeAccommodation:If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Guiding Principles

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.