Luxury Hotel Front Desk Specialist - Opera PMS Expert

The President Hotel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious hotel in Cape Town is seeking an experienced Hotel Receptionist who excels in providing exceptional guest service and has strong Opera PMS experience. The role involves managing check-ins and check-outs, coordinating with various departments, and ensuring guest satisfaction in a luxury environment. Ideal candidates will have a minimum of 3 years' experience in a large hotel, with a professional demeanor and attention to detail. This position offers a competitive salary and various employee benefits.

Benefits

Competitive market-related salary

Company contribution towards medical aid

Staff meals on duty

Training and development opportunities

Discounts on dining and accommodation

Qualifications

• Minimum 3 years' hotel reception experience in a large hotel environment.
• Opera PMS experience is essential.
• Valid South African ID or valid work permit.

Responsibilities

• Welcome guests and provide a warm first impression.
• Manage check-ins, check-outs, and billing procedures.
• Handle guest enquiries and requests efficiently.
• Coordinate with Housekeeping, Porters, and other departments.

Skills

Strong attention to detail

Excellent communication skills

Professional grooming

Calm under pressure

Guest service-oriented

Education

Matric or equivalent qualification

Tools

Opera PMS

Microsoft Office

Job description

A prestigious hotel in Cape Town is seeking an experienced Hotel Receptionist who excels in providing exceptional guest service and has strong Opera PMS experience. The role involves managing check-ins and check-outs, coordinating with various departments, and ensuring guest satisfaction in a luxury environment. Ideal candidates will have a minimum of 3 years' experience in a large hotel, with a professional demeanor and attention to detail. This position offers a competitive salary and various employee benefits.