Loyalty & Customer Experience Manager

Sun International; Brakpan; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company in Gauteng, South Africa is seeking a skilled professional to manage their Customer Loyalty Programme and on-site customer services. The role involves overseeing direct marketing campaigns, ensuring effective communication with stakeholders, and managing a team to deliver high-quality customer service. The ideal candidate will have experience in loyalty program management, data analysis, and team leadership. This position offers the opportunity to contribute to the growth and hygiene of the MVG Database.

Qualifications

• Experience in managing customer loyalty programs and direct marketing campaigns.
• Ability to analyze data trends and make recommendations.
• Experience in stakeholder communication and relationship management.

Responsibilities

• Oversee the Customer loyalty program and MVG desk operations.
• Manage direct marketing campaigns and evaluate their success.
• Ensure effective communication between stakeholders and staff.
• Train and support department staff to improve performance.

Skills

Data analysis

Customer relationship management

Direct marketing strategy

Financial forecasting

Stakeholder management

Staff management

Job description

A leading hospitality company in Gauteng, South Africa is seeking a skilled professional to manage their Customer Loyalty Programme and on-site customer services. The role involves overseeing direct marketing campaigns, ensuring effective communication with stakeholders, and managing a team to deliver high-quality customer service. The ideal candidate will have experience in loyalty program management, data analysis, and team leadership. This position offers the opportunity to contribute to the growth and hygiene of the MVG Database.