Lodge Manager

Phoenix Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality recruitment agency seeks an experienced Lodge Manager to lead a dedicated team, oversee operations, and ensure world-class guest service at an eco-friendly lodge in Johannesburg. The ideal candidate will have at least 5 years of hospitality management experience, a formal qualification, and a strong commitment to sustainable tourism. This role involves managing budgets, fostering guest relations, and ensuring compliance with company standards.

Qualifications

• Minimum 5 years of lodge or hospitality management experience.
• Strong leadership and organizational skills.
• Hands-on approach with a focus on service excellence.

Responsibilities

• Lead and motivate a dedicated team for guest service.
• Oversee all departments including operations and compliance.
• Manage budgets, stock control, and operational costs.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Financial understanding

Education

Formal hospitality qualification

Job description

Duties

• Lead and motivate a dedicated team to deliver world‑class guest service.
• Oversee all departments including front‑of‑house, housekeeping, food & beverage, game drives and maintenance.
• Manage budgets, stock control and operational costs effectively.
• Ensure compliance with company standards, safety and environmental practices.
• Foster positive guest relations and uphold the lodge’s brand values.
• Work closely with reservations, marketing and head office to drive occupancy and revenue growth.

Requirements

• Grade 12  A formal hospitality qualification.
• Minimum 35 years lodge or hospitality management experience.
• Strong leadership, communication and organizational skills.
• Hands‑on approach with an eye for detail and service excellence.
• Sound financial and administrative understanding.
• Passion for the bush and commitment to sustainable tourism.