Lodge FOH Manager - Karatu & Manyara (Tanzania)

MF Spa & Beauty Placements; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality placement agency is seeking a Front of House Manager for lodges in Tanzania. The role involves overseeing guest relations, managing reception and concierge teams, and ensuring top-notch customer service. Ideal candidates must have a formal hospitality qualification and over 2 years of relevant experience. The position offers a monthly salary ranging from USD 1,200 to 1,500, along with accommodation and meals provided.

Benefits

Company accommodation

Meals provided

Visa & flights covered

Qualifications

• Must have a valid passport for travel.
• 2+ years of experience in a front office environment.
• Clear criminal record and sober habits.

Responsibilities

• Manage guest relations and concierge services.
• Lead reception and reservations teams.
• Ensure excellent customer service and complaint resolution.

Skills

Customer relations

Complaint handling

Leadership

Fluency in Opera / IDS PMS

Proficiency in MS Word & Excel

Education

Formal Hospitality-related qualification

Job description

FRONT OF HOUSE MANAGER (LODGES)

KARATU & MANYARA Region, TANZANIA

START: January 2026 (2-year contract with annual leave)

TRADING HOURS & SHIFTS

• Monday - Sunday
• Flexible / hours based on operations & season
• Annual Leave & Time off in accordance with TZ law

REPORT TO

Lodge General Manager / Department head

SALARY & COMPANY BENEFITS

• USD 1,200 - 1,500 per month
• Company Accommodation provided
• Meals provided
• Visa & Flights covered by the Employer

MINIMUM REQUIREMENTS

1. Passport valid for traveling
2. Formal Hospitality-related qualification
3. Administration or Secretarial Certification - BONUS
4. Clear criminal record & sober habits
5. Prior Guest Relations / Concierge or Front of House Reception experience (Lodge / Tented Camp / Safari)

EXPERIENCE

• 2+ Years experience in Front Office environment
• Excellent customer relations and complaint handling
• Fluency in Opera / IDS PMS, MS Word & Excel
• Strong leadership of reception, concierge & reservations teams