Level 2 Network Support Engineer (Microwave Transmission) - Fixed-Term-Contract

Huawei Africa Ltd; Johannesburg; On-site; ZAR 500,000 - 750,000; Full time

Job summary

A telecommunications company is seeking a Network Operations Manager in Johannesburg to oversee the management and maintenance of Microwave Transmission Equipment. The role involves troubleshooting, configuration, and optimizing network performance. Candidates should have a degree in Telecommunications or Engineering and relevant experience in NOC operations.

Benefits

24/7 remote support availability

Excellent reporting experience

Qualifications

• Experience in Routine Maintenance of Microwave Transmission Network.
• International work and multi-project experience required.
• Knowledge of LTE, 2G, 3G & 5G networks.

Responsibilities

• Manage fault analysis and prevention for a network operations center.
• Coordinate network performance optimization and upgrades.
• Liaise with third-party suppliers for fault resolution.

Skills

Fault analysis and prevention

Configuration and troubleshooting

Network performance optimization

Microwave commissioning

KPI Monitoring

Education

Degree or Diploma in Telecommunications / Computer Science / Engineering

Tools

Huawei (OptiX RTN)

Ericsson hardware

AVIAT

ZTE microwave systems

Job description

Overview

SUMMARY : Responsible for End-to-End Management of Network Operations & Maintenance of Microwave Transmission Equipment in a Managed Services (Client) Network Operations Center (NOC) / Global Network Operations Center (GNOC).

Responsibilities

• Fault analysis and prevention (RCA & Problem Management), configuration, troubleshooting, field team technical support, network performance optimization (stability & quality) - upgrades on Huawei, Ericsson, AVIAT and ZTE equipment.
• Microwave commissioning, assistance for installation, hardware replacements, software upgrade.
• Measure, trace and analyze live network behavior; coordinate with other operators or the engineering department to ensure technical quality.
• All KPIs monitoring, training & development of new staff.
• Liaise with 3rd party suppliers / vendors for resolution of faults / problems needing vendor support, and with customer regarding technical queries and reporting.
• Configure and troubleshoot the QoS service, E1 routing.
• Perform testing of all the Microwave links (1+0 / 1+1 / 2+0 / 2+2 / 4+0 / 4+4 / SD / XPIC test).
• Resolve trouble tickets timeously by applying approved solutions in line with agreed timeline to implement, and escalate complex faults to the next level of support.
• Collecting PM / utilization / link information / links capacity reports, adding and removing all type of NE’s on the server.
• Develop, and ensure implementation of Operations and Maintenance (O&M) Procedures, monitoring coordination with internal processes.
• Define & prepare backup plan to prevent downtime.
• Circuit group management / links creation management and modifications.
• Review all identified and actioned Problems and Errors to verify that all steps were completed and the objective of the process was achieved.
• Identify opportunities for improvement and help to evaluate alternative solutions.
• Update and maintain data used for reporting on technical and service capabilities.
• Track and report recurring problems or failures and provide their associated consequences if there is a business impact to Customer, then Recommend solutions to address recurring problems or failures.
• Identify root cause of Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• Provide status report detailing the root cause and procedure for correcting recurring problems and Incidents in accordance with Customer policies.
• Provide regular updates on high priority problems in timescales agreed with the business.
• Report on Problem Management performance identifying action plans for outstanding problems.
• Capacity monitoring reports as per the WLA definitions
• Guarantee data integrity and reliability as per KPI’s and PI’s definitions
• Implement and report all technical key performance indicators and performance indicators across the technical division, ensuring a common approach regarding all technical measures.

Requirements

• Degree or Diploma in Telecommunications / Computer science / Engineering
• Relevant experience in Routine Maintenance of Microwave Transmission Network in a Managed Services Network Operations Center (NOC) / Global Network Operations Center (GNOC) - International work and multi project experience.
• Knowledge and Experience with Network Domains : LTE, 2G, 3G & 5G
• Experience in troubleshooting & configuring the following hardware products:
  • Huawei (OptiX RTN - using NCE, u2000)
  • Ericson (ML6655, ML6654, ML6651, ML6352, Mini link etc - using SOME, ENM)
  • AVIAT
  • ZTE microwave systems.

24 / 7 Stand-by availability for remote support.

Excellent Reporting Experience (KPI Reporting, Capacity monitoring reports, RCA Status Reports, links capacity reports, Customer progress reports).