Level 1 Technical Support Engineer South Africa

Remote Choice; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading remote IT services provider based in South Africa is seeking a Level 1 Technical Support Engineer to join their dynamic IT services team. This fully remote role involves delivering high-quality technical support and ensuring customer satisfaction. Candidates should have at least 2 years of experience in technical support, strong communication skills, and confidence in troubleshooting Windows 11 and Microsoft 365. The position offers a structured onboarding program and opportunities for career growth.

Benefits

Structured onboarding program

Continuous technical training and certification opportunities

Career progression pathway

Qualifications

• Minimum 2 years' experience in a technical support or helpdesk environment.
• Confident troubleshooting in Windows 11 and Microsoft 365.
• Prior experience in an MSP setting is an advantage.

Responsibilities

• Deliver first-line technical support through phone, email, and remote tools.
• Diagnose issues involving Office 365, Windows 11, and networking.
• Maintain documentation of all support activities.

Skills

Technical support experience

Excellent communication

Troubleshooting Windows 11

Interpersonal skills

Basic networking knowledge

Job description

About the Role

We’re looking for a proactive Level 1 Technical Support Engineer to join our dynamic, client-focused IT services team. This fully remote role is open exclusively to candidates based in South Africa. As the first point of contact for clients, you’ll provide responsive, high-quality technical support while maintaining a strong focus on customer satisfaction and professionalism. If you have a passion for technology, love solving problems, and want to grow your career in a supportive and experienced technical team — this is the opportunity for you.

Key Responsibilities

• Deliver first-line technical support through phone, email, and remote tools.
• Diagnose and resolve issues involving Office 365, Windows 11, macOS, networking, and backups.
• Manage and resolve an average of 10–15 tickets and 35–42 calls per day.
• Perform proactive system checks, including monitoring alerts and verifying backups.
• Maintain detailed, accurate documentation of all support activities.
• Follow internal procedures and elevate complex issues when necessary.
• Assist with system builds, configurations, and scheduled maintenance tasks.
• Ensure exceptional service quality and maintain positive client relationships.

Qualifications

• Minimum 2 years’ experience in a technical support or helpdesk environment.
• Excellent communication and interpersonal skills.
• Confident troubleshooting in Windows 11, Microsoft 365, and basic networking.
• Familiarity with macOS and iOS is beneficial.
• Prior experience in an MSP (Managed Service Provider) setting is an advantage.
• Highly organized, detail-oriented, and adaptable to changing priorities.
• Comfortable working independently in a remote, distributed team.
• Reliable internet connection and suitable home office setup required.

Benefits

Training & Onboarding

• Structured 3–4 week onboarding program covering systems, processes, and service standards.
• Access to continuous technical training and certification opportunities.

Career Growth

• Clear progression pathway to Tier 2 Support, specialist, or client‑facing roles.
• Ongoing mentorship and a culture that supports professional development.