Mission/ Core Purpose of the Job
The Trainee will be responsible to assist with and provide an end-to-end administrative, coordination support service to the assigned function at Bayobab.
Key Performance Areas
Key Deliverables
The graduate will be accountable to achieve the following objectives:
- Provide input in strategic meetings as required
- Provide input to enterprise-wide transformation initiatives when required
- Facilitate ad hoc meetings with relevant stakeholders as and when required
- Escalate issues that will result in severe time, scope, productivity and cost or resource impact
- Provide input into all projects initiated (internal or global)
- Prepare documentation required for sign-off/ decision making regarding tactical changes
- Support in execution and alignment with the functional strategy
- Report on an ad hoc basis on specific projects as required
- Type reports according to required formats
- Provide status / progress reports as required
- Provide input to ensure adequate risk mitigation and controls
- Report on a periodic basis to line manager: relating to progress made within the sub-function and in accordance with the performance metrics set by the organisation
- Drive improvement across the business to achieve the optimal service quality deliverables
- Research of content for presentations, creation and editing of presentations, presentation layout and quality assurance in alignment with MTN's corporate communication standards
- Assist in the collation of information for reporting on various performance metrics internally to Senior Management as well as cross functional teams and externally to vendors; following up with the relevant parties to ensure information provided on time as required
- Assisting in curation of content in knowledge bases, understanding of the content, assisting staff (Group and Opco) in finding documents and knowledge, ability to answer frequently asked questions
- Interface with OpCo contacts in support of large or strategic opportunities when required
- Assist in producing documentation of service: annexes to contracts, training documentation and business presentations
- Assist in defining and updating governance policies/ strategies as required
- Possess the authority; presence and integrity to command respect from colleagues and from external associates
- Assist with all coordination and admin tasks as required by the department
- Planning and organizing as required
Quality Standard
- Adherence to set timelines and budget requirements
- Adherence to defined policies, processes and procedures
- SLA terms and conditions
- Timeliness and accuracy of reports and assessments
- MTN Values: leadership, innovation, can do, relationships, integrity
Operational Delivery
(all activities as defined by sub-function)
Job Requirements
Education
- A relevant 3- or 4-year formal degree or 3- or 4-year diploma
Experience
- 0 – 2 years' work experience
Competencies
- All work is done according to practical, clearly structured work procedures
- Dissemination of information
- Resolution of queries / problems (within parameters set by company policy)
- Make judgement calls to ensure front-line service delivery, quality and excellence
- Prioritisation of work
- Time management of work volume
- Identifying the correct procedure to be implemented
- Strong administrative skills
- Excellent verbal and written communication skills
- Proficiency in MS Office Suite (PowerPoint, Excel and Word)
- Information Processing
- Interpersonal skills
- Negotiation skills
- Presentation skills
- Good EQ
- Action oriented
- Deadline driven
- Accurate
- Responsive
- Flexible
- Agile
- Culturally aware
Other
- Driver's licence and own transport
- Ability to work in cross functional, matrix management type organizations
- Ability to travel locally and internationally for the purposes of work