Lead Learning Experience Designer

impact.com; Cape Town; Hybrid; ZAR 60 000 - 80 000; Full time

Job summary

A leading SaaS platform in Cape Town is seeking a Lead Learning Experience Designer. This role involves overseeing the development of educational content, ensuring quality standards, and translating complex product updates into engaging learning experiences. The successful candidate will use their instructional design expertise to innovate educational materials and mentor other team members, all within a collaborative environment. Join a dynamic team passionate about user education and technology!

Benefits

Unlimited PTO policy

Medical Aid and Provident Fund

Training & Development opportunities

Technology Stipend

Fitness club fee reimbursements

Mental Health and Wellness Benefit

Qualifications

• Deep fluency in instructional design frameworks with the ability to apply them in SaaS environments.
• Proven ability to write engaging scripts for a global audience.
• Creative and can transform complex ideas into illustrative examples.
• Strong attention to technical accuracy with a focus on detail.
• Ability to simplify raw technical information while maintaining accuracy.
• Enjoys collaboration and provides constructive feedback.
• Comfortable with SaaS platforms and enjoys exploring functionalities.
• Self-starter who implements ideas to enhance learning.
• Capable of handling change and creating processes in agile environments.

Responsibilities

• Oversee the development and optimization of educational content.
• Maintain quality and standards for the Partnership Experience Academy.
• Create scripts that explain product updates and industry changes.
• Collaborate with Product teams for course revisions.
• Drive content strategy using data and research.
• Mentor and provide feedback to instructional designers and editors.

Skills

Pedagogical agility

Writing skills

Visual literacy

Detail obsessed

Translating complex ideas

Collaborative

Tech curious

Taking initiative

Adaptability

Job description

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

As the Lead Learning Experience Designer for the Partnership Experience Academy (PXA), you help build the gold standard of education for the partnership economy, translating technical product updates and performance industry education into engaging, pedagogically sound narratives. You will oversee the development of all content to make sure it aligns with PXA’s style, learning best practices, and industry and product evolution.

As a part educator, part tech-translator, and part strategic architect, you’ll help us take the complex, ever-changing world of the impact.com platform and the affiliate, influencer, and referral marketing industries and turn them into a world-class learning journey that empowers various personas to grow their businesses.

What You'll Do:

• Learning design: Oversee the development and optimization of all content and assessments to ensure it aligns with learning best practices (Bloom’s Taxonomy, VRACS, and the ADDIE model).
• Quality assurance: You’ll maintain the quality and standards for PXA, ensuring that as our product evolves, our education remains accurate, engaging, and professional.
• Script writing: You’ll dive deep into new product updates and industry changes, using AI, help documentation, and cross-collaboration, and clearly explain both "how it works" and "why it matters" for our learners.
• Lead course revisions: Stay in sync with Product teams to ensure that scripts, assessments, and UI walkthroughs reflect the current platform state.
• Drive content strategy: You’ll help us constantly innovate and improve our educational content by using data, conducting audits, researching, collaborating, and being a forward-thinker.
• Elevate the team: You’ll act as a mentor and editor-in-chief, providing high-level feedback to instructional designers, video editors, and graphic designers, to ensure every course meets the PXA standard.

What You Have:

Pedagogical agility: Deep fluency in instructional design frameworks with the ability to apply them to fast-moving SaaS environments.

• Writing skills: Exceptional ability to write benefit-driven, engaging scripts for a global audience.
• Visual literacy: You are creative and a visual storyteller who can easily transform complex ideas into illustrative examples.

Detail obsessed: You are big on technical accuracy and notice the small things, from a broken link to a shift in tone.

• Translating complex ideas: A proven ability to take raw technical information and simplify it without losing accuracy.
• Collaborative: You enjoy the collaborative process. You know how to give feedback that makes the work better while keeping the team inspired.
• Tech curious: You aren’t intimidated by SaaS platforms. You enjoy diving into dashboards to understand how features actually function.
• Taking initiative: You’re a self-starter who comes up with and implements ideas to elevate learning.
• Adaptability: Able to deal with change and ambiguity and create processes from agile environments.
• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• Fitness club fee reimbursements

• Technology Stipened
• Primary Caregiver Leave
• Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

Impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Are you eligible to work and live in South Africa? If yes, kindly provide a copy of your supporting documentation e.g. ID.