L2 Service Desk Specialist: Windows & Mac Escalations

The Legends Agency; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Managed Services Provider in Johannesburg is seeking a Service Desk Analyst (L2) to provide technical support across Windows and MacOS environments. You'll resolve complex second-line incidents, support software updates, and collaborate with the IT team. The ideal candidate has strong troubleshooting skills, 2+ years of IT support experience, and a customer-first mindset. This dynamic role operates on UK hours and offers a collaborative work culture.

Qualifications

• 2+ years in a similar IT support role (MSP experience a plus).
• Ability to resolve issues efficiently.
• Highly organised with prioritisation skills in a fast-paced environment.

Responsibilities

• Provide technical support to users on Windows and MacOS.
• Act as an escalation point for unresolved L1 issues.
• Support deployment and maintenance of software updates.

Skills

Strong troubleshooting skills

Proficient in Windows 10/11

Experience with MacOS environments

Hands-on experience with Office365

Excellent communication skills

Tools

Office365

MS Azure

Google Workspace

Job description

A leading Managed Services Provider in Johannesburg is seeking a Service Desk Analyst (L2) to provide technical support across Windows and MacOS environments. You'll resolve complex second-line incidents, support software updates, and collaborate with the IT team. The ideal candidate has strong troubleshooting skills, 2+ years of IT support experience, and a customer-first mindset. This dynamic role operates on UK hours and offers a collaborative work culture.