L2 Service Desk Analyst - Windows, Mac & Cloud Support

The Legends Agency; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Managed Services Provider in South Africa is seeking a Service Desk Analyst (L2) to provide IT support for Windows and MacOS platforms. Candidates should have 2+ years of experience in IT support, excellent troubleshooting skills, and be proficient in Office365 and networking. This role involves maintaining systems, supporting users, and collaborating with IT teams. Shift hours are based on UK timings.

Qualifications

• 2+ years in a similar IT support role.
• Strong troubleshooting skills and ability to resolve issues efficiently.
• Proficient in Windows 10/11 and MacOS environments.

Responsibilities

• Provide technical support to users on Windows and MacOS platforms.
• Act as an escalation point for unresolved L1 issues.
• Troubleshoot network-related issues including WiFi and VPN.

Skills

Troubleshooting skills

Windows environments

MacOS environments

Office365 Business Apps

MS Azure

Google Workspace

Networking infrastructure

Communication skills

Job description

A Managed Services Provider in South Africa is seeking a Service Desk Analyst (L2) to provide IT support for Windows and MacOS platforms. Candidates should have 2+ years of experience in IT support, excellent troubleshooting skills, and be proficient in Office365 and networking. This role involves maintaining systems, supporting users, and collaborating with IT teams. Shift hours are based on UK timings.