L2 IT Support Technician - After-Hours Remote Helpdesk

Managed People Solutions; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading IT support company is seeking a knowledgeable L2 Technician in Gauteng to join its team. The ideal candidate will have IT systems knowledge and at least 3 years of experience in a PC support environment. Responsibilities include logging faults, providing user support, and ensuring connectivity among devices. Candidates must hold Grade 12 and relevant certifications like A+, N+, and MSCA.

Qualifications

• Minimum of 3 years experience in a PC support environment.
• Ability to assist during and after working hours if needed.

Responsibilities

• Log all faults and ensure timely closure of tickets.
• Provide support for desktop platforms and remote assistance.
• Monitor connectivity and assist with IT infrastructure best practices.

Skills

IT systems knowledge

Attention to detail

User support skills

Problem-solving

Education

Grade 12

A+ Certification

N+ Certification

MSCA Certification

Job description

A leading IT support company is seeking a knowledgeable L2 Technician in Gauteng to join its team. The ideal candidate will have IT systems knowledge and at least 3 years of experience in a PC support environment. Responsibilities include logging faults, providing user support, and ensuring connectivity among devices. Candidates must hold Grade 12 and relevant certifications like A+, N+, and MSCA.