Key Accounts Coordinator (Pharmacy)

Clicks Group Limited; Roodepoort; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company is seeking a Key Accounts Coordinator (Pharmacy) in Roodepoort to support national and regional key account managers. The role includes coordinating delivery logistics, managing customer care queries, and assisting with inventory management. Ideal candidates will have 2-3 years of relevant experience in the healthcare or retail sector and possess strong communication and analytical skills. This permanent position is instrumental in meeting service level agreements.

Qualifications

• Matric is required.
• Post matric qualification in administration/customer care is advantageous.
• 2-3 years of experience in customer care, preferably in healthcare.

Responsibilities

• Provide support to the Regional Key Account team and manage correspondence with stakeholders.
• Assist in managing inventory levels by compiling daily stock reports.
• Manage customer care queries efficiently using business tools.

Skills

Communication skills (verbal and written)

Presentation skills

Relating and networking skills

Analytical skills

Planning and organising (prioritisation skills)

Problem solving skills

Customer service management MS office

Advanced Excel and analytical skill

Education

Matric

Post matric certificate/qualification in administration/customer care

Nursing experience

Tools

SAP IT systems

Job description

Listing reference: 023296Listing status: OnlineApply by: 20 January 2026

Position summary

Industry: FMCG & Supply Management Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Roodepoort Contract: Permanent EE position: No

About our company

Clicks Group

Introduction

We are seeking to appoint a Key Accounts Coordinator (Pharmacy) - Lea Glen (Inland South/Free State). The candidate will report into the Regional Key Accounts Manager

Job description

Job Purpose: To provide support to the national and regional key account managers, by coordinating and organizing all critical functions linked to the service level agreements within the Clicks / Hospital / Link channel, in line with the UPD strategic and Group objectives

Key Performance Areas

• To efficiently offer support to the Regional Key Account team, communication and correspondence with key stakeholders, as well as the efficient delivery of any other relevant tasks as and when required, in order to provide the necessary support to the Key Accounts Manager in a professional manner
• To assist in managing inventory levels by compiling daily stock reports
• To manage, resolve and provide feedback on day-to-day customer and client care queries on time using identified business tools / email (collection, delivery and non-delivery issues).
• To liaise, co-ordinate and follow up on special customer deliveries.
• To generate, compile and distribute reports and stats when required.
• To liaise with customers on orders, as well as create and circulate to the relevant departments.
• To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
• To manage day to day adhoc requests from customers (including invoices, POD's)
• Compile KPI reports in conjunction with Regional KAM.

Skills

• Communication skills (verbal and written)
• Presentation skills
• Relating and networking skills
• Analytical skills
• Planning and organising (prioritisation skills)
• Problem solving skills
• Customer service management MS office
• Advanced Excel and analytical skill

Knowledge

• Knowledge of service excellence and customer principles
• Knowledge and understanding of the industry (pharmaceutical / healthcare desirable)
• Knowledge of SAP IT systems

Personal Competencies

• Report writing
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Analysing
• Presenting and communicating information
• Adhering to principles and values
• Planning and Organising
• Ability to work under pressure and respond to requests timeously

Minimum requirements

Minimum Education & Qualification

• Matric
• Post matric certificate/qualification in administration/customer care (desirable)
• Nursing experience would be advantageous (hospital key accounts coordinator)

Minimum Job Related Experience

• 2 – 3 years’ experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.

N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.