Jupidex: Customer Support Representative

Jupidex (Pty) Ltd; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading agricultural equipment distributor in Pietermaritzburg seeks a Customer Support Representative. This role involves providing technical support to dealers, conducting training, and managing spare parts marketing. The ideal candidate will have a diploma or degree in a relevant field, along with 3-5 years of experience in product application. Strong technical skills and customer engagement abilities are essential for ensuring customer satisfaction.

Qualifications

• 3-5 years of experience in product application knowledge.
• Driver’s License and Passport required.
• Experience with agricultural application technology and precision farming.

Responsibilities

• Provide technical support to dealers and diagnose product issues.
• Promote genuine spare parts through targeted campaigns.
• Design and deliver training programs on product knowledge and best practices.
• Engage directly with farmers during demonstrations and events.
• Oversee commissioning of new machines and provide on-site training.

Skills

Technical support

Customer service

Sales collaboration

Training facilitation

Education

Post-Matric Certificate/Diploma

Degree in agriculture/business/marketing

Tools

Microsoft Word

Microsoft Excel

Job description

Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale, Andreoli, Toscano, Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa. With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa.

The following position has become available at Jupidex (Pty) Ltd: Customer Support Representative.

Overview

Customer Support Representative responsible for providing technical support to dealers, managing spare parts marketing, delivering training to dealers and Jupidex personnel, conducting product demonstrations and farmers days, and assisting with commissioning of new machines. This role requires strong technical knowledge, customer facing skills, and the ability to coordinate with sales, parts and service teams to ensure customer satisfaction.

Responsibilities

• Technical support to dealers: Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.
• Technical queries escalation: Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.
• Warranty support: Support warranty claims by verifying product concerns and ensuring compliance with company policies.
• Dealer relationship management: Maintain strong relationships with dealers through regular follow-ups and proactive support.

• Spare parts marketing: Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.
• Farmer engagement: Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.
• Inventory guidance: Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.
• Sales collaboration: Collaborate with the sales team to align parts promotions with overall product sales objectives.

• Training to Dealer and Jupidex personnel: Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.
• Training delivery: Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.
• Training effectiveness: Measure training effectiveness through assessments, feedback, and follow-up support.
• Content updates: Continuously update training content to reflect the latest technical developments and product innovations.

• Product demonstrations and farmers days: Represent Jupidex at farmer days, product demonstrations, and industry events.
• Preparation: Prepare machines and materials to effectively showcase product features and benefits.
• Farmer engagement: Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.
• Lead generation: Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.

• Commissioning new machines: Support dealers during commissioning to build their capacity and strengthen customer confidence.
• Customer handover: Address customer concerns promptly and complete accurate handover documentation.
• Installation and testing: Oversee installation, setup, and testing to ensure machines perform optimally before handover.
• On-site training: Provide training to dealers and customers on correct operation, maintenance and safety.

Requirements

• Qualification: Min: Post-Matric Certificate/Diploma; Ideal: Degree in agriculture/business/marketing or a related field.
• Experience: High level of product application knowledge: 3-5 years’ experience.
• Other: Driver’s License, Passport, Occupational Health & Safety, On-the-job training, Computer Skills on Word & EXCEL, Implements, agricultural application technology and precision farming.

Work Level: Skilled

Job Type: Permanent

Salary: Market Related

EE Position: No

Location: Pietermaritzburg