Junior Technical Consultant

The Legends Agency; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A global technology provider in Cape Town is seeking a Junior Technical Consultant to support the deployment of advanced solutions. The role involves technical support, client training, and collaboration with teams to ensure smooth onboarding. Candidates should have experience in technical support and strong communication skills. Knowledge of speech technology and a second language are advantageous. This position offers a hybrid work arrangement and opportunities for growth.

Qualifications

• 1+ years of experience in a technical support, IT services, or implementation environment.
• Strong communication and interpersonal skills.
• Detail-oriented with a proactive approach to problem-solving.

Responsibilities

• Assist in configuring and deploying software and hardware solutions.
• Provide technical support and troubleshooting.
• Deliver product training to end-users and partners.

Skills

Technical support experience

Communication skills

Problem-solving

Adaptability to new technologies

Job description

About the job Junior Technical Consultant

Junior Technical Consultant

Join a Global Tech Company Delivering AI, Speech, and Workflow Solutions

Cape Town Remote Initially, Hybrid Thereafter | Salary: Market Related

About Our Client

Our client is a global technology provider delivering transformative solutions across the legal and medical industries. With a strong international footprint and partners in over 50 countries, they specialize in Speech Technology, AI tooling, Workflow Automation, Telephony, and 3D printing. The company is fast‑growing, innovation‑driven, and values individuals who bring energy, curiosity, and a drive to learn.

The Role: Junior Technical Consultant

As a Junior Technical Consultant, you will support the deployment and adoption of advanced technical solutions by assisting with professional services delivery, customer support, and product training. This is a hands‑on role that offers the opportunity to build deep product knowledge while working directly with global clients and internal teams. Youll be part of a collaborative environment that encourages continuous learning and development across a broad portfolio of modern technologies.

Key Responsibilities

• 1+ years of experience in a technical support, IT services, or implementation environment
• Assist in configuring and deploying software and hardware solutions across client environments
• Provide responsive technical support and troubleshooting to resolve client issues
• Deliver end‑user and partner training on product functionality and best practices
• Collaborate with sales, development, and support teams to ensure smooth client onboarding
• Help document technical processes, feedback, and improvement opportunities
• Stay updated on new product features and industry developments
• Support internal product testing and demonstration environments

About You

• Minimum 1 year of relevant technical experience (e.g., IT support, consulting, helpdesk)
• Strong communication and interpersonal skills; able to work with customers and teams alike
• Fast learner with a genuine interest in new technologies and systems
• Detail‑oriented, resourceful, and proactive in problem‑solving
• Service‑oriented mindset with a professional approach to client communication
• Ability to work effectively within a hybrid team environment
• Second language such as German, Dutch, French, or Spanish is highly advantageous
• Familiarity or interest in areas like speech recognition, workflow automation, or telephony is a plus