Junior Service Engineer- Based In Cpt

Anton Paar Southern Africa; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading instrumentation company in Gauteng is seeking a Service Engineer to provide technical support and maintenance for complex instruments. The ideal candidate will have a National Diploma in Engineering and three years of experience in troubleshooting analytical instruments. Strong communication and customer service skills are essential. Competitive salary and professional growth opportunities available.

Benefits

Competitive salary

Professional growth opportunities

Qualifications

• Three years of experience in troubleshooting and maintaining complex analytical instruments.
• Ability to work with electronic schematics and tools.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide engineering and technical support to customers.
• Analyze and evaluate malfunctioning instruments for repair.
• Perform installation and basic training for customers.

Skills

Troubleshooting analytical instruments

Customer service

Communication skills

Education

National Diploma in Electrical, Mechanical or Chemical Engineering, Physics, or related field

Tools

Test equipment for repairs

Job description

Responsibilities

• Utilizes scientific knowledge and training to provide engineering and technical support to customers via on site, telephone and / or email on the use, operation, maintenance, and specifications of complex instruments.
• Consults with factory specialists, sales and service management on quality related issues; recommends appropriate action.
• Analyzes, investigates, and diagnoses scientific instrumentation to deduce and ascertain whether such instrumentation is functioning properly.
• Based on analyses, advises customer accordingly.
• Analyzes and evaluates malfunctioning instruments, and prepares estimates for the cost of repair.
• Performs calibrations, preventive maintenance and repairs of instruments according to the SOP's.
• Identifies and forwards sales opportunities to Business Unit Managers when a sales opportunity may be present.
• Performs installation and basic training.
• Maintains knowledge of company products and services to maintain accreditation.
• Performs other duties as assigned.
• Attending all necessary service trainings for the relevant product lines.
• Substituting for other Service Engineers within the country.
• Performing in‑house repairs / maintenance of customer and demo instruments as and when required.
• All customer / service interactions to be via CRM.
• Frequent travel will be required.

Your profile

• National Diploma in Electrical, Mechanical or Chemical Engineering, Physics, or related field is required.
• The ability to work with electronic schematics, test equipment, and tools for repairs is required.
• Three years' experience in troubleshooting, repairing and maintaining complex analytical instruments and / or process instrumentation.
• Good communication skills and strong customer service skills are a must for this position.
• Excellent verbal and written communication skills in English.
• Ability to work on your own with little supervision.
• A valid driver's license and passport are required.

What we offer

• Anton Paar Southern Africa offers you a unique and rewarding position within an innovative and growing company.
• We offer highly competitive salary and an opportunity for professional growth within the Anton Paar organization.
• Entry: Immediately.