Junior Service Desk Agent

Boardroom Appointments; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer support company in Johannesburg is seeking individuals to handle customer inquiries via phone and email. Responsibilities include gathering technical information, updating databases, and collaborating with onsite engineers. The ideal candidate has Matric and good communication skills, along with basic knowledge of Google and Windows 10. This role focuses on maintaining positive relationships with customers and internal staff, ensuring quality service delivery.

Responsibilities

• Respond promptly to customer contacts via telephone and e-mail.
• Gather customer and technical information to help describe the nature of the request or incident.
• Update customer databases with service requests or incident details.
• Assign service requests to the appropriate technical support groups.
• Develop and maintain relationships with customers to ensure a positive customer experience.
• Establish and maintain strong relationships with internal staff.
• Walk with onsite support engineers to learn and understand the technology and people.

Skills

Good communication skills

Team collaboration

Basic knowledge of Google

Basic knowledge of Windows 10

Education

Matric

Job description

Respond promptly to customer contacts via telephone and e-mail.

Gather customer and technical information to help describe the nature of the request or incident.

Update customer databases with service requests or incident details.

Assign service requests to the appropriate technical support groups.

Develop and maintain relationships with customers to ensure a positive customer experience.

Establish and maintain strong relationships with internal staff.

Walk with onsite support engineers to learn and understand the technology and people.

Qualifications:

• Matric

Experience:

Good communication skills, both written and verbal

Ability to work well and collaboratively in a team environment

Basic knowledge of Google and Windows 10