Junior Product Owner

Findojobs-Za; East London; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A digital organization is seeking an individual to provide administrative support for case-management applications. Responsibilities include managing documentation, supporting product releases, and liaising with teams. The ideal candidate will have experience with enterprise solutions and outstanding communication skills. This role offers a competitive salary, generous holiday allowance, and a hybrid working environment.

Benefits

28 days holiday + bank holidays

Local government pension

Wellbeing activities days

Qualifications

• Demonstrable experience of working with enterprise-level case-management solutions.
• Experience in capturing, documenting, and managing detailed information.
• Ability to liaise with internal teams and external providers.

Responsibilities

• Provide full administrative support for management and documentation of iterations.
• Support planning, testing, and implementation of product releases.
• Liaise with teams to identify root causes of issues.

Skills

Outstanding written and verbal communication skills

Experience of providing advice and guidance

Demonstrable experience of providing administrative support

Education

Foundation level IT qualification or equivalent

Job description

Predominantly known for the role Cafcass has in supporting families every year and ensuring their voices are heard in family proceedings, our targeted use of technology is a key factor in ensuring we remain at the forefront of our sector. A digital organisation rated "Outstanding" by Ofsted, we continually invest to drive performance and efficiency through a wholly cloud‑based technology stack that supports a diverse, flexible and highly mobile workforce. Central to this role are our Cafcass case‑management applications and related products.

Responsibilities

• Provide full administrative support for the management and documentation of iterations, stories and the backlog.
• Support the planning, testing and implementation of product releases, including the creation of test scripts and rigorous user acceptance testing (UAT), communications and change management.
• Capture and track lessons learned, known issues and improvement actions.
• Oversee enquiries coming into relevant mailboxes to facilitate timely responses to application queries and issues.
• Liaise with internal teams and external providers to identify root causes of issues.
• Support the Senior Product Owner in the day‑to‑day management of the product backlog and the effective capture and documentation of functional and non‑functional requirements as use cases / user stories.
• Engage with all stakeholders to ensure high‑quality, multi‑channel training materials are available.

Qualifications

• Foundation level IT qualification or equivalent is desirable.
• Demonstrable experience of working with enterprise‑level case‑management solutions.
• Demonstrable experience of providing administrative support, including the effective capture, documentation and management of detailed information.
• Experience of providing advice and guidance.
• Outstanding written and verbal communication skills.

Benefits

On top of a competitive salary, you will receive an excellent holiday allowance (28 days + bank holidays), a local government pension with health and wellbeing cash plan, and the potential to bring your continuous service with you, which could give you 33 days holiday from day one. We also allocate four dedicated days per year for wellbeing activities. Our commitment to supporting staff wellbeing is reinforced by family‑friendly work arrangements.

Working at Cafcass

Our IT team is based across England, and we are genuinely flexible on your location. While occasional travel may be required, many colleagues enjoy a truly hybrid way of working that combines home and office. We particularly value employees who can work near key locations such as London and Leeds, where several of our IT team members are technically based.

We strive to mirror the diversity of the children and families we serve and are committed to an inclusive workforce. We welcome applications from individuals from diverse backgrounds and are a Disability Confident Employer.

Application Process

Our application process is short and simple to complete.

Before you apply, ensure your CV truly amplifies the experience, skills and behaviours we ask for above. We aim to review applications and move forward quickly, with interviews planned for the week commencing 29th September, but we may act sooner.

We reserve the right to extend the deadline if doing so allows us to attract additional applicants. If the deadline is extended, this does not mean existing applications will be discounted.