Junior IT Helpdesk Agent

DataTech Recruitment; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology recruitment agency in Cape Town is seeking a Junior IT Helpdesk Agent to support users with everyday IT issues. You will handle helpdesk tickets, assist with Microsoft 365 applications, and collaborate closely with senior staff. Ideal for candidates with 1-2 years’ experience in an IT support role and a strong willingness to learn. This entry-level position offers salary R15,000 – R18,000 per month and is a great starting point for a career in IT support.

Qualifications

• 1 to 2 years’ experience in an IT support or helpdesk role.
• Understanding of general IT troubleshooting concepts.
• Professional demeanor and good presentation.

Responsibilities

• Monitor and respond to incoming helpdesk tickets.
• Provide first line support for common IT issues.
• Assist users with Microsoft 365 applications.

Skills

Basic understanding of Windows operating systems

Exposure to Microsoft 365 applications

Strong communication skills

Customer service skills

Willingness to learn

Education

IT qualification or diploma

Entry level Microsoft certification such as MS 900

Tools

Windows

Microsoft 365

Job description

Junior IT Helpdesk Agent required in Cape Town.

This is an entry level IT support role ideal for someone starting their career in an MSP or service desk environment. You will be the first point of contact for users, handling everyday IT issues and learning structured troubleshooting in a real world support setting.

You will work closely with senior support staff, resolving lower complexity tickets while gaining exposure to Microsoft 365, desktop support, and professional client communication. This role suits someone eager to learn, comfortable following processes, and motivated to grow into a stronger technical support position over time.

Tech exposure: Windows, Microsoft 365, basic workstation and peripheral support.

Salary: R15,000 – R18,000 per month.

Duties and Responsibilities:

• Monitor and respond to incoming helpdesk tickets
• Provide first line support for common IT issues including password resets and account lockouts
• Assist users with Microsoft 365 applications such as Outlook, Teams, and OneDrive
• Perform basic workstation troubleshooting
• Support printers, scanners, and other peripheral devices
• Install and configure approved software
• Assist with basic Microsoft 365 administration tasks including user setup, license assignment, and MFA resets
• Escalate complex technical or security related issues to senior support staff
• Log, categorise, and prioritise tickets accurately
• Follow internal escalation, documentation, and communication processes
• Communicate clearly and professionally with end users
• Provide regular updates on ticket progress
• Maintain a friendly, service focused approach when supporting users
• Follow troubleshooting guides and internal documentation
• Participate in training, mentoring, and skills development activities

Requirements:

• Based in Cape Town or surrounding areas with a valid driver’s license
• 1 to 2 years’ experience in an IT support or helpdesk role in an MSP or service desk environment
• Basic understanding of Windows operating systems
• Exposure to Microsoft 365 applications
• Understanding of general IT troubleshooting concepts
• Strong communication and customer service skills
• Willingness to learn, take guidance, and follow processes
• Professional, well presented, and comfortable dealing with users
• Reliable, organised, and able to manage a ticket queue

Advantageous:

• IT qualification or diploma
• Entry level Microsoft certification such as MS 900

If you are looking to build a solid foundation in IT support, gain hands on experience, and grow within a structured service desk environment, this role offers an excellent starting point. Apply now to take the first step in your IT support career.