Junior HR Officer

Mass Markets; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading outsourcing company located in Cape Town is seeking a proactive Junior HR Officer to support their HR function by handling recruitment, payroll, employee relations, and compliance. Ideal candidates should have a degree in HR or related field and 3 years of experience. The role offers a starting compensation based on experience, a positive work environment, and various benefits to support professional growth.

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• 3 years of HR experience, preferably in a generalist role.
• Knowledge of HR practices in the BPO industry is advantageous.
• Experience with payroll processing is beneficial.

Responsibilities

• Assist in drafting job ads and scheduling interviews.
• Collect and verify employee timesheets and payroll inputs.
• Maintain accurate employee records and ensure compliance.

Skills

Organizational skills

Communication skills

Attention to detail

Confidentiality

Problem-solving

Education

Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, Business Administration or related field

Tools

MS Office (Word, Excel, PowerPoint)

HRIS systems

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a proactive and detail-oriented Junior HR Officer to support the HR function across recruitment, payroll, employee relations, compliance, and administration. The role will play a key part in ensuring smooth HR operations, maintaining compliance with South African labor legislation, and contributing to employee engagement and development initiatives.

Start Date: 01st October 2025

Shift Pattern: M-F 11am - 8pm SAT

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions.

Responsibilities

Key Responsibilities:

Recruitment & Onboarding

• Assist in drafting and posting job advertisements, screening candidates, and scheduling interviews.
• Coordinate pre-employment checks, including reference verifications and required documentation.
• Support the induction process to ensure seamless onboarding of new employees.

Payroll & Benefits Administration

• Collect and verify employee timesheets, leave records, and payroll inputs.
• Assist in payroll processing and help resolve payroll queries.
• Support the administration of employee benefits (medical aid, provident funds, UIF submissions).

Employee Relations & Compliance

• Maintain accurate employee records and update HR databases.
• Assist in disciplinary procedures, grievance handling, and performance management processes.
• Ensure compliance with South African labor laws, including BCEA, LRA, and EEA.

Training & Development

• Assist in identifying training needs and scheduling learning and development programs.
• Maintain accurate training records and track employee development progress.

HR Administration & Reporting

• Prepare HR reports on attendance, turnover, and compliance.
• Ensure proper filing and documentation of employee records.
• Support employee wellness initiatives and company engagement activities.

Qualifications

Candidate Qualifications

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, Business Administration, or related field.
• 3 years of HR experience, preferably in a generalist role.
• Knowledge of HR practices in the BPO industry (advantageous).
• Experience with payroll processing will be beneficial.

Skills & Competencies:

• Strong organizational and administrative skills with attention to detail.
• Knowledge of South African labor legislation and HR compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS systems.
• Problem-solving mindset with the ability to work independently and as part of a team.

Compensation & Benefits

What You Can Expect from MCI: We offer a compensation and benefits package that is designed to be competitive and to grow with you over time. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance covering GP visits, chronic medication, basic dental and optical care, and emergency services.
• Career Growth: Internal promotions and clear pathways for advancement across departments.
• Paid Training: Gain valuable skills while earning a salary.
• Positive Work Environment: Collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code: Relaxed dress policy for comfort.

Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Specific benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Additional Information

Physical Requirements This job operates in a professional office environment. The role is largely sedentary with occasional movement; ability to lift up to 40 pounds may be required.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with fingerprint; drug screening. Offers contingent on results.

Reasonable Accommodation Consistent with the ADA, MCI provides reasonable accommodations upon request for qualified applicants or employees with a disability. Contact Human Resources for accommodations.

Equal Opportunity Employer MCI embraces diversity and is committed to an environment free from discrimination. All employment actions are based on merit and qualifications. MCI does not discriminate on age, race, gender identity, disability, or other protected characteristics. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements.

About MCI (Parent Company) MCI helps customers take on CX and DX challenges with industry-leading solutions. MCI operates multiple brands and services, including BPO, CX, DX, and IT Services. MCI now employs 10,000+ and serves 150+ client partners across North America and globally.

The purpose of this description is to provide potential candidates with a general overview of the role. It is not all-inclusive. The employer reserves the right to revise this description at any time. This description is not a contract for employment, and either party may terminate employment at any time for any reason.