Junior Groups Consultant

Black Pen Recruitment; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A Destination Management Company in Cape Town is seeking a Junior Groups Consultant to enhance their travel programs. In this full-time position, you will ensure seamless group experiences while managing multiple travel programs under pressure. Candidates should have a diploma in Tourism or similar, with at least 2 years of group travel experience and strong organizational skills. Knowledge of South Africa as a tourism destination is essential, and German language skills are advantageous. Competitive salary of R15 000- R25 000 per month offers opportunities for growth and travel perks.

Benefits

Performance-based incentives

Opportunities for Career Growth

Travel perks and discounts

Dynamic work environment

Qualifications

• Minimum of 2 years of experience in Group Travel, with a focus on Groups Series.
• Profound knowledge of South Africa as a tourism destination.
• Understanding of Tourplan and WETU systems.
• Fluency in German is an advantage.

Responsibilities

• Oversee the entire process from booking to execution of Group Travel programs.
• Handle multiple series programs simultaneously.
• Address unexpected travel issues immediately.
• Work closely with Product and Finance departments.

Skills

Customer-focused approach

Strong communication skills

Organizational skills

Proactive problem-solving

Education

Diploma or degree in Tourism, Hotel Management or Events Management

Tools

Microsoft Office

Job description

About the job Junior Groups Consultant (Travel)

Our client is a Destination Management Company who has grown to become one of the top DMC’s operating in Southern Africa, with a reputation for professionalism, an eye for detail and a passion for the destinations it manages. They specialise in Meetings and Incentives, Individual Travel and Leisure Group. Their Incentive experience allows them to treat each project with the same attention to detail and immaculate management from start to finish. With creativity and competence, they design a unique itinerary for each client.

Role Overview

Are you passionate about Group Travel and looking to take your expertise to the next level? For our client’s Head Office in Cape Town, they are looking for a Junior Groups Consultant to join their team. In this role, you will be responsible for managing their series travel programs and ensuring that each group experience is seamless and of the highest quality. If you're driven by delivering top-tier customer service, thrive in a fast-paced environment, and are eager to advance your career, we want to hear from you!

As a Junior Groups Consultant, you will report directly to the Leisure Groups Team Leader

Location: Cape Town, South Africa

Candidate Location: South Africa

Work Type: Hybrid

Job Type: Full time/Permanent

Salary: R15 000- R25 000 CTC per month

Requirements

• Diploma or degree in Tourism, Hotel Management or Events Management.
• Minimum of 2 years of experience in Group Travel, with a focus on Groups Series.
• Profound knowledge of South Africa as a tourism destination.
• Elementary understanding of Tourplan and WETU systems.
• Ideally must have experience with; and a good understanding of the German Market and Culture.
• German Speaking is an advantage (read, write and converse).
• A customer-focused approach with the ability to handle pressure and tight deadlines.
• Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
• A proactive, problem-solving attitude and ability to work independently as well as part of a team.
• Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
• Ability to establish and maintain effective working relationships with both clients and suppliers.
• Advanced knowledge of Microsoft Office and proven track record in use thereof.
• If not based in Cape Town, the candidate must be willing to travel to the Head Office at least twice a year, with a minimum stay of one week per visit (at the company’s expense).

Responsibilities

• Oversee the entire process from booking confirmation, to execution of Group Travel programs, invoicing, and on-the-ground support.
• Handle multiple series programs simultaneously, ensuring a consistent level of service, quality, and attention to detail.
• Address any unexpected issues during the travel experience immediately, ensuring a seamless experience for clients and guides.
• Work closely with other departments such as Product, and Finance to ensure smooth operations and communication.
• Provide mentorship and guidance to colleagues sharing knowledge and best practices to drive team success.
• Maintain accurate records of bookings, feedback, and program performance for continuous improvement.
• Attend Team Meetings and provide Daily Reports to Team Leader/s and Director/s.
• Maintain a clear, concise, and effective communication style with clients, Management, and the team.
• Attend industry events, trade shows, and networking opportunities to promote our client’s tours.
• Competitive salary with performance-based incentives.
• Opportunities for Career Growth and Development.
• Travel perks and discounts.
• A dynamic and supportive work environment.