Junior Groups Consultant

Black Pen Recruitment; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading Destination Management Company seeks a Junior Groups Consultant in Cape Town to manage group travel programs. This role requires a diploma in Tourism or related fields, a customer-focused attitude, and at least 2 years of experience in group travel, especially with the German market. Strong organizational skills and communication are essential. Hybrid working conditions, competitive salary, and opportunities for career growth are offered.

Benefits

Competitive salary with performance-based incentives

Travel perks and discounts

Career growth opportunities

Dynamic and supportive work environment

Qualifications

• Minimum of 2 years of experience in Group Travel, focusing on Groups Series.
• Profound knowledge of South Africa as a tourism destination.
• Elementary understanding of Tourplan and WETU systems.
• Ideally must have experience with the German market and culture.
• German speaking is an advantage (read, write and converse).

Responsibilities

• Oversee booking confirmations and execution of Group Travel programs.
• Handle multiple series programs simultaneously.
• Address unexpected issues during travel experiences.
• Work closely with Product and Finance departments for smooth operations.
• Provide mentorship and guidance to colleagues.

Skills

Customer-focused approach

Strong communication skills

Organizational skills

Proactive attitude

Problem-solving abilities

Education

Diploma or degree in Tourism, Hotel Management or Events Management

Tools

Microsoft Office

Tourplan

WETU systems

Job description

About the job Junior Groups Consultant (German Speaking)

Our client is a Destination Management Company who has grown to become one of the top DMC’s operating in Southern Africa, with a reputation for professionalism, an eye for detail and a passion for the destinations it manages. They specialise in Meetings and Incentives, Individual Travel and Leisure Group. Their Incentive experience allows them to treat each project with the same attention to detail and immaculate management from start to finish. With creativity and competence, they design a unique itinerary for each client.

Role Overview

Are you passionate about Group Travel and looking to take your expertise to the next level? For our client’s Head Office in Cape Town, they are looking for a Junior Groups Consultant to join their team. In this role, you will be responsible for managing their series travel programs and ensuring that each group experience is seamless and of the highest quality. If you’re driven by delivering top-tier customer service, thrive in a fast-paced environment, and are eager to advance your career, we want to hear from you!

As a Junior Groups Consultant, you will report directly to the Leisure Groups Team Leader

Location

Cape Town, South Africa

Candidate Location

South Africa

Work Type

Hybrid

Job Type

Full time/Permanent

Salary

R15 000- R25000 CTC per month

Requirements

• Diploma or degree in Tourism, Hotel Management or Events Management.
• Minimum of 2 years of experience in Group Travel, with a focus on Groups Series.
• Profound knowledge of South Africa as a tourism destination.
• Elementary understanding of Tourplan and WETU systems.
• Ideally must have experience with; and a good understanding of the German Market and Culture.
• German Speaking is an advantage (read, write and converse).
• A customer-focused approach with the ability to handle pressure and tight deadlines.
• Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
• A proactive, problem-solving attitude and ability to work independently as well as part of a team.
• Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
• Ability to establish and maintain effective working relationships with both clients and suppliers.
• Advanced knowledge of Microsoft Office and proven track record in use thereof.
• If not based in Cape Town, the candidate must be willing to travel to the Head Office at least twice a year, with a minimum stay of one week per visit (at the company’s expense).

Responsibilities

• Oversee the entire process from booking confirmation, to execution of Group Travel programs, invoicing, and on-the-ground support.
• Handle multiple series programs simultaneously, ensuring a consistent level of service, quality, and attention to detail.
• Address any unexpected issues during the travel experience immediately, ensuring a seamless experience for clients and guides.
• Work closely with other departments such as Product, and Finance to ensure smooth operations and communication.
• Provide mentorship and guidance to colleagues sharing knowledge and best practices to drive team success.
• Maintain accurate records of bookings, feedback, and program performance for continuous improvement.
• Attend Team Meetings and provide Daily Reports to Team Leader/s and Director/s.
• Maintain a clear, concise, and effective communication style with clients, Management, and the team.
• Attend industry events, trade shows, and networking opportunities to promote our client’s tours.
• Competitive salary with performance-based incentives.
• Opportunities for Career Growth and Development.
• Travel perks and discounts.
• A dynamic and supportive work environment.