Italian-Speaking Customer Service & Sales Specialist Remote

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is looking for an Italian Speaking Customer Service and Sales Representative to assist passengers for a prestigious airline brand. This fully remote position requires native-level fluency in Italian and English, with training provided. Responsibilities include working on airline reservation systems and ensuring high-quality customer interactions. Candidates must be permanent residents of South Africa with stable internet connectivity. Flexible working hours in a demanding, time-sensitive environment are expected.

Benefits

Fully paid product and systems training

Work from home flexibility

Qualifications

• Permanent residence permit / South African ID holders only.
• Technical requirements for internet connection.

Responsibilities

• Assist passengers with travel-related queries in Italian & English.
• Work on airline reservations systems and handle voice calls.
• Meet specific key performance indicators in a call center environment.

Skills

Native level fluency in Italian language: Verbal & Written

Flexibility to work shifts

Fibre internet connection

Job description

A leading recruitment agency is looking for an Italian Speaking Customer Service and Sales Representative to assist passengers for a prestigious airline brand. This fully remote position requires native-level fluency in Italian and English, with training provided. Responsibilities include working on airline reservation systems and ensuring high-quality customer interactions. Candidates must be permanent residents of South Africa with stable internet connectivity. Flexible working hours in a demanding, time-sensitive environment are expected.