Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm seeks an Italian Speaking Customer Service and Sales Representative for a prestigious airline brand. You will assist passengers with travel-related queries in Italian and English. This role is fully remote after initial training conducted in office and requires flexible working hours. Candidates must be fluent in Italian and possess a permanent residence permit or South African ID. A stable internet connection is also essential for this demanding call centre environment.

Benefits

Fully paid product and systems training

Work from home flexibility

Qualifications

• Native level fluency in Italian and English.
• Permanent residence permit or South African ID holders only.
• Fibre internet connection or stable ADSL line required.

Responsibilities

• Assist passengers with travel-related queries in Italian and English.
• Handle voice calls in airline reservation systems.
• Meet specific key performance indicators in a call centre environment.

Skills

Fluent in Italian (verbal and written)

Flexibility to work shifts

Customer service skills

Job description

Italian Speaking Customer Service and Sales Representative (Contact Center/BPO)

Western Cape, South Africa

About the job Italian Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award‑winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Cape Town, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8–9 hour shifts per day – Rotational shifts Monday–Sunday includes public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in Italian language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No wireless connections accepted.
• UPS solution required during load shedding (inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully paid).

Responsibilities

• Work for a prestigious airline brand on various work streams.
• Assist passengers with pre & post flight departure travel‑related queries in customer relations department in Italian & English languages.
• Work on airline reservation systems & handle voice calls in English & Italian may include some written correspondence.
• Daily interactions with international passengers with queries and compliments.
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time‑sensitive call centre environment.