IT Technician

IOD; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading IT services company in Gqeberha seeks an IT Support Technician to provide technical assistance to users and maintain desktop applications. This junior role requires no prior experience, but offers valuable exposure to IT support and client relations. Successful candidates will have strong problem-solving and communication skills, with fluency in English. Full-time position available.

Qualifications

• Fluent in English.
• 0-12 months experience in desktop support preferred.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Install and maintain hardware including laptops and desktops.
• Diagnose and resolve faults logged on the helpdesk system.
• Document support requests and resolutions.
• Assist in the implementation of IT security policies.

Skills

Communication skills

Problem-solving skills

Ability to work effectively in a team

Client relationship management

Knowledge of Microsoft Office applications

Education

Matric and A or equivalent qualification

Job description

Description

Job Purpose :

To provide IT technical assistance to users with technical support of desktop computers applications and related technology

Key Performance Areas :

1. TECHNICAL SUPPORT

1.1 Provide technical support to end-users via phone email or in-person troubleshooting hardware software and network issues.

1.2 Install troubleshoot and maintain hardware including laptops desktops printers VOIP devices and networking equipment (both wired and wireless).

1.3 Diagnose and resolve faults logged on the companys helpdesk system escalating to the Systems Administrator when necessary with agility and precision.

1.4 Assist in the setup and maintenance of network infrastructure.

1.5 Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.

1.6 Document and track support requests and resolutions using ticketing systems.

1.7 Perform routine maintenance tasks such as system updates patches and backups.

1.8 Assist in the implementation of IT security policies and procedures to safeguard company data.

1.9 Provide training and assistance to users on basic IT procedures and best practices.

1.10 Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions.

1.11 Monitor and manage user and their devices via the Microsoft Intune Portal.

2. APPLICATION SUPPORT

2.1 Answering basic questions regarding MS Office (Word Excel PowerPoint etc.) how to zip / unzip files or any other company specific applications.

2.2 Application updates to existing software.

3. SPECIAL PROJECTS

3.1 Assists in special projects which may include installations of new equipment and testing applications.

3.2 Will assist the technical team by resolving management personal requests and projects.

3.3 And assist with any task that forms part of the technical team responsibilities.

Requirements

Job Specification

1. Ability to establish and maintain good client relationships

2. Ability to work effectively in a team

3. Process driven individual able to perform under high pressure and meet turnaround times

4. Excellent problem solving skills

5. Excellent communication skills

6. Fluent in English

7. Knowledge of Microsoft Office applications

Requirements

1. Matric and

• 2. A or equivalent qualification. (N will be advantageous) ;

3. This is a junior role and no prior experience is required however 0-12 months experience in desktop support within the IT industry will be beneficial.

Required Experience :

Key Skills

IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1