It / Technical Support Specialist

Gp Consult; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT consultancy is seeking a Technical Support / IT Support Specialist to provide support in the legal industry. Responsibilities include diagnosing and repairing faults, resolving network issues, and installing/configuring software and hardware. Candidates should have at least 2 years of relevant experience and a degree or diploma. The position is based in Pretoria and offers a competitive monthly remuneration.

Qualifications

• 2 years of experience in a similar position.
• Proven proficiency with hardware and software installation and configuration.
• Ability to diagnose and repair faults effectively.

Responsibilities

• Diagnosing and repairing faults, resolving network issues.
• Installing and configuring hardware and software.
• Providing support through procedural documentation.

Skills

Troubleshooting

Communication

Time Management

Windows

Networking

MS Office

Education

Degree or Diploma

Tools

Windows Active Directory

Fortinet/Firewall

Job description

Technical Support / IT Support Specialist - Legal Industry - Lynwood Pretoria Reference : Cen

Responsibilities

• Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll‑out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

Qualifications

• 2 Years experience in similar position.
• Experience: Windows, MS Office, Windows Active Directory, Networking, ArcServe, Windows Group Policies, Fortinet / Firewall, Office Admin.
• Degree or Diploma.
• Technical Support Duties: Manage, maintain, and repair IT systems.
• Package & Remuneration: R Monthly