IT Support Technician

Exceed HR and Recruitment; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment agency is seeking an IT Support Technician in Stellenbosch. Key responsibilities include providing in-person and remote support, hardware/software troubleshooting, and stock control. The ideal candidate should have a relevant qualification and experience in a similar role. The position may require flexible hours.

Qualifications

• Experience in a similar role.

Responsibilities

• Complete assigned tasks and keep ticket system updated.
• Provide support in person, via phone & remote connection.
• Travel to local sites to provide on-site support.
• Install, setup, configure & troubleshoot hardware.
• Install, setup, configure software and troubleshoot.
• Install, repair, configure & troubleshoot networking.
• Escalate unresolved or repeated tickets.
• User training & assistance with connections.
• Product research and purchasing.
• Stock control and management.
• Various admin duties including reporting.

Education

Relevant Qualification

Job description

IT Support Technician required in Stellenbosch.

Duties and Responsibilities:

• Complete assigned tasks and keep ticket system updated with progress.
• Provide support in person, via phone & remote connection.
• Travel to local sites, using pool vehicle, to provide on-site support.
• Hardware – install, setup, configure & troubleshoot faults.
• Software – install, setup, configure. Troubleshoot faults with provider.
• Networking – install, repair, configure & troubleshoot.
• Escalate priority, unresolved or repeated tickets.
• User training & assistance with boardroom connections.
• Product research and purchasing.
• Stock control – capture, allocate, collect and stock take.
• Various admin duties incl: Capturing, reporting, document & record management.
• Must be able to work flexi hours when required.

Requirements:

• Relevant Qualification
• Experience in a similar role